Associate Relationship Banker - Utica

Associate Relationship Banker

The Associate Relationship Banker is responsible for developing, maintaining, and deepening relationships with consumer and business clients by providing them with exceptional client service and recommending solutions that will fulfill their financial needs. This role will process transactions, introduce and cross-sell bank products and services, and refer clients to other departments to meet their financial needs.

Essential functions include sourcing and building long term, meaningful relationships with clients, understanding their financial needs and providing solutions through appropriate product and service offerings, including deposit products, electronic services, and loans. The role also involves opening bank accounts for current and new clients, overseeing transactions and closing accounts when necessary. Additionally, the Associate Relationship Banker will provide excellent service to clients while processing various banking transactions, including deposits, withdrawals, transfers, and loan payments. They will answer questions, address service challenges, and provide resolutions. The role requires maintaining a system of orderly follow-up by mail and phone to onboard new clients, collaborating with business development and lending teams to seek and establish new clients in the marketplace, and maintaining knowledge of internal audit procedures, legal and bank regulations, and policies and procedures.

The Associate Relationship Banker will also answer basic inquiries and provide information to prospective and current clients regarding interest rates, account charges, and other pertinent account information while complying with disclosure requirements, regulations, and consumer privacy policies. They will process various transactions including checking and savings deposits, check cashing, cash handling and check endorsements according to standard operating procedures and protocols. The role includes accepting and processing loan and other types of payments and issuing receipts, processing other transactions and services including wire transfers, stop payments, cash advances, money orders, cashier's checks, Travelers' Checks, and cash advances, and following security procedures consistently and protecting client confidentiality. They will support security testing, internal and external audits, and regulatory and compliance exams with a prioritized sense of urgency and comply with all company or regulatory policies, procedures, and requirements that are applicable to this position. The role also fosters and preserves a culture of diversity, equity, and inclusion.

Qualifications include a high school diploma or equivalent required, one-year experience in banking, client service, or related field with cash handling experience, capability to perform lending, sales, or account management, excellent client service skills, capability to prioritize and execute a variety of tasks simultaneously, at times in a demanding environment, capability to perform data entry utilizing banking software and Microsoft 365 products, with a high level of accuracy and attention to detail, and demonstrates strong decision making & critical thinking skills, as well as strong interpersonal and written communication skills.

Working conditions include duties performed in a professional office environment, availability to work Saturdays, requires travel to other bank locations or client sites, and extended periods of standing and ability to lift fifty pounds.

The anticipated starting hourly wage for this position is $19.00 per hour. The actual wage will be based on qualifications and business needs and may vary, as permitted by applicable state law. This position is a regular full-time position, and individuals employed as regular full-time are eligible for the following benefits subject to the terms, limitations, and conditions of each benefit plan: Health, Dental, Vision, Life Insurance, Disability Insurance, FSA, HSA, 401K, Employee Stock Purchase Plan, Paid Time Off, Paid Holidays, and additional Voluntary Supplemental Insurance.