Case Management Lead - Supportive Housing

Job Description

Job Description

First Step House is Hiring a Lead Case Manager!

36-hour work week | Flexible hours | Salt Lake City, Utah
$60,000–$65,000 annually

We're looking for a Lead Case Manager to join our supportive housing team at The Point.  In this role, you'll provide leadership, supervision, and support to case managers while helping ensure our residents receive high-quality, person-centered services.

You'll work closely with case managers, housing partners, and community providers across several supportive housing communities, including The Point Airport, Howick, Birkhill Lofts, Richmond Flats, and Fire Clay.

Tired of working 40+ hours per week?! Join our team and enjoy a standardized 36-hour work week!

Our Full-Time Benefits Include:

• 36-hour work week to support a healthy work-life balance
• Flexible Monday–Friday schedule
• Robust paid time off program with enhanced benefits as you grow with us
• 15 paid holidays annually, including your birthday
• 401(k) employer matching
• Opportunity for annual merit increases and bonuses
• Medical, dental, vision, and life insurance

What You'll Do

• Lead, train, supervise, and support a team of case managers
• Provide guidance and mentorship to help staff succeed
• Coordinate services and collaborate with housing and community partners
• Help manage caseloads and ensure residents receive consistent support
• Monitor case management documentation and quality of services
• Support program development, implementation, and ongoing improvement
• Assist with grant reporting, budgets, and program requirements
• Provide direct case management coverage when needed
• Help resolve concerns between residents, case managers, and partner organizations
• Maintain accurate documentation and information in UHMIS and other required systems
• Ensure services and documentation follow applicable program, legal, and ethical requirements
• Participate in staff meetings, trainings, and other organizational activities

What We're Looking For

• Experience in case management preferred
• Experience working in housing or supportive housing preferred
• Bachelor's degree in social work or a related field preferred
• Experience working with individuals experiencing substance use or mental health challenges preferred
• Strong communication, organization, and leadership skills
• A genuine interest in supporting people as they work toward stability and recovery

If you're looking for a leadership role where you can support both clients and the team serving them , we'd love to hear from you!

For more information about our non-profit organization, you can visit our website at

For more details on testimonials, simply follow the link below and scroll to the bottom. -opportunities/

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

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