IT Support & Operations Coordinator

IT Support And Operations CoordinatorWith over a century of heritage in craftsmanship and innovation, Weinbrenner Shoe Company has earned its reputation as a dependable U.S. manufacturer of durable, high-performance work and safety footwear—combining traditional values with state-of-the-art production methods. We're looking for a dedicated IT Support and Operations Coordinator to help lead this transformation by supporting system integrations, streamlining IT operations, and applying data-driven solutions to enhance our manufacturing environment.Duties and responsibilities include, but are not limited to:Assist in managing vendor relationships, including tracking contract renewal dates, keeping records of vendor contacts, and supporting the timely renewal of IT-related services and licenses.Manage and track IT hardware and software assets, ensuring accurate inventory records and proper disposal of obsolete equipment.Maintain an up-to-date inventory of software applications, ensuring compliance with licensing agreements and keeping track of version updates.Work closely with IT management to coordinate operational tasks, ensuring smooth internal processes and facilitating the execution of IT projects.Assist in the creation and maintenance of documentation related to IT policies, procedures, and vendor contracts.Identify areas for improvement in IT workflows, support processes, and asset management systems to increase efficiency and productivity.Communicate effectively with employees to gather IT-related feedback and ensure high levels of customer service and user satisfaction.Provide initial triage and support for end-user IT issues, routing and escalating to internal IT staff or external vendors as appropriate.Qualifications and experience include, but are not limited to:Associate's degree in Information Technology, Business Administration, or a related field, or equivalent work experience in a technical support or operations coordination role.1-3 years of experience in IT operations coordination or IT support, preferably in a business or manufacturing environment.Familiarity with vendor management processes, contract renewals, and asset tracking tools.Ability to manage multiple tasks simultaneously and work independently or as part of a team.Strong written and verbal communication skills, with the ability to work effectively across all levels of the organization.Excellent troubleshooting and problem-solving skills, with the ability to escalate issues as needed.Strong organizational skills and attention to detail.Proficiency in help desk software, asset tracking systems, and IT troubleshooting.Knowledge of Microsoft Office Suite (Word, Excel, Outlook), ticketing systems, and asset management tools.Ability to learn new technologies and adapt to changing business needs.As a Weinbrenner Shoe Company employee you will have access to excellent benefits and incentives including:Medical/Health InsuranceHigh Deductible Health Insurance and HSA Qualified Plan.HSA company match.Free Primary Care through Anovia Health. All Employees who join the High Deductible Health Insurance Plan will have Free Primary Care through Anovia Health. Spouses and Children on the plan are also covered at no charge!Dental and Vision InsuranceDental insurance through Delta DentalVision insurance through NVA(National Vision Administrators)Very low employee costLife, Short-Term Disability, AD&D and Additional Supplemental Insurance BenefitsCompany paid group Life and AD&D insuranceCompany paid long-and-short-term disability insuranceVoluntary supplemental critical illness, hospital indemnity and accident insuranceVoluntary Spouse/Child life insuranceAnd yet, there is even more!401K - Employees are eligible to participate in our 401k program after 60 days of employmentESOP (Employee Stock Ownership Plan) - The ESOP is 100% funded by Weinbrenner Shoe Company, Inc.Bonus programVacation and PTO time10- paid holidaysTuition assistanceEmployee Assistance Program