Veterinary Receptionist / Client Service Representative

Job Description

Job Description

Veterinary Receptionist / Client Service Representative Woodsdale Animal Hospital | Roxboro, NC

Pay: $14.00–$20.00 per hour, based on experience and qualifications
Job Type: Full-Time | Four-Day Workweek
Schedule: Monday–Friday | Day Shift | In-Person

Join Our Team at Woodsdale Animal Hospital!

Do you love animals, enjoy helping people, and take pride in providing exceptional customer service?

Woodsdale Animal Hospital is seeking an experienced Veterinary Receptionist / Client Service Representative to join our team in Roxboro, North Carolina.

We are looking for a friendly, dependable, and organized professional with previous veterinary hospital or clinic experience who understands the unique responsibilities of working in a busy veterinary practice.

As one of the first faces our clients see and voices they hear, you'll play an important role in creating a welcoming, compassionate, and professional experience for pets and their families.

If you thrive in a team-oriented environment, enjoy building relationships with clients, and take pride in supporting quality veterinary care, we'd love to hear from you!

About Woodsdale Animal Hospital

Woodsdale Animal Hospital is a full-service veterinary hospital providing medical, surgical, dental, wellness, and emergency care to pets in Roxboro and the surrounding communities.

We are committed to providing quality veterinary medicine and compassionate care while building lasting relationships with our clients and their pets.

We believe exceptional patient care begins with a team that communicates effectively, supports one another, and takes pride in the work they do.

Our reception team plays an essential role in helping clients feel welcomed, informed, and cared for throughout their visits.

What You'll Do

As a Veterinary Receptionist, you'll help keep our front desk running smoothly while providing friendly, attentive service to clients and their pets.

Client Service & Communication

• Welcome clients and their pets in a friendly, professional manner.
• Answer and manage incoming calls using a multi-line telephone system.
• Respond to client questions and communicate information accurately.
• Provide compassionate support during routine and emotionally difficult visits.
• Recognize urgent client concerns and promptly communicate them to the appropriate veterinary team members.
• Maintain professionalism and composure in a busy environment.

Scheduling & Administrative Responsibilities

• Schedule, confirm, and coordinate appointments.
• Maintain accurate client and patient records.
• Perform data entry and update patient information.
• Process payments and handle financial transactions accurately.
• Assist with appointment preparation and daily scheduling needs.
• Communicate effectively with veterinarians, veterinary technicians, and other team members.
• Maintain client confidentiality and organized records.

Daily Operations & Team Support

• Help prepare the reception area before the hospital opens to clients.
• Complete assigned opening and closing responsibilities.
• Keep the reception area clean, organized, and welcoming.
• Manage multiple priorities efficiently throughout the workday.
• Support coworkers and contribute to a positive, collaborative work environment.
• Assist with additional administrative responsibilities as needed.

Every day in veterinary medicine is a little different! We're looking for someone who enjoys variety, takes initiative, and remains calm and helpful when things get busy.

Experience & Qualifications

We are seeking an experienced veterinary professional who understands the daily operations of a veterinary hospital and the importance of providing excellent client service.

Required Qualifications

• Previous experience working in a veterinary hospital or clinic, preferably in a receptionist or client service role.
• Familiarity with veterinary terminology, common procedures, and routine patient care services.
• Experience with appointment scheduling, client communication, and maintaining accurate records.
• Comfortable using computers, telephone systems, and office software.
• Strong communication, organizational, and multitasking skills.
• Ability to remain calm, compassionate, and professional during stressful or emotional situations.
• Ability to work independently while contributing to a team-oriented environment.

Preferred Qualifications

• Two or more years of experience as a veterinary receptionist or veterinary client service representative.
• Experience using veterinary practice management software.
• Familiarity with vaccination schedules, prescription refill requests, and common veterinary appointment types.
• Experience processing payments and handling financial transactions.
• Experience coordinating communication between clients, veterinarians, and veterinary technicians.

Our Ideal Candidate

Our ideal candidate understands the unique demands of veterinary medicine and can confidently manage front desk responsibilities while delivering compassionate, professional service.

We value individuals who are dependable, detail-oriented, take initiative, anticipate the needs of clients and coworkers, and contribute positively to the hospital's daily operations.

Training on Woodsdale Animal Hospital's specific procedures and systems will be provided.

Work Schedule

This is a full-time position with a four-day workweek , scheduled Monday through Friday.

• Scheduled Arrival: Between 7:15 and 7:20 a.m.
• Hospital Opens to Clients: 7:30 a.m.
• End of Shift: Approximately 5:30–6:00 p.m., depending on the assigned schedule.
• Lunch Break: One hour.
• Weekly Hours: Approximately 37–39 hours, depending on assigned shifts.

Our team begins the day by preparing the hospital to welcome clients at 7:30 a.m. Employees are scheduled to arrive between 7:15 and 7:20 a.m. to complete assigned opening responsibilities.

We value reliable attendance, good communication, and teamwork because each person plays an important role in helping the hospital run smoothly.

Compensation & Benefits

At Woodsdale Animal Hospital, we recognize and appreciate the experience, dedication, and hard work our employees bring to the practice.

Hourly Compensation: $14.00–$20.00

Compensation is based on veterinary industry experience, qualifications, and demonstrated skills. Candidates with strong veterinary receptionist experience, proficiency in practice management software, and the ability to independently manage front desk responsibilities may qualify for the higher end of the pay range.

Benefits & Perks

• Four-day workweek.
• Paid time off for eligible full-time employees.
• Paid holidays for eligible full-time employees.
• Retirement plan with employer matching.
• Discounted veterinary services for employees' pets.
• Training on hospital-specific procedures and systems.
• Team-oriented work environment where communication, cooperation, and mutual respect are valued.
• Meaningful work helping pets and the people who love them.

Benefit eligibility and waiting periods may apply.

Why Join Woodsdale?

Working in veterinary medicine is about more than caring for animals. It's also about supporting the people who love them.

Our receptionists are valued members of the veterinary team and play an important role in creating positive experiences for clients and their pets.

We value team members who care about doing a good job, enjoy working together, and want to contribute to a welcoming and professional environment.

If you're an experienced veterinary receptionist looking for an opportunity to use your skills and become part of a dedicated team, we'd love to hear from you!

How to Apply

Interested in joining Woodsdale Animal Hospital?

Please submit your resume and a brief cover letter to our Practice Manager, Tina Johnson .

Tell us about your previous veterinary experience, your customer service background, and why you would be a great fit for our team.

To learn more about our hospital, visit .

We look forward to hearing from you!

Additional Information

• Location: Roxboro, NC 27573
• Position Type: Full-Time
• Work Location: In person
• Shift: Day shift
• Reliable transportation and consistent attendance required

Woodsdale Animal Hospital is a drug-free workplace and an Equal Employment Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected status.