Child Support Assistant I (Location: Humboldt or Trinity)

Child Support Assistant I

Applies Federal, State and local codes, procedures, and rules to assist Child Support Specialists in securing current and delinquent child support payments; and performs related work as required. Working under close supervision, Child Support Assistant I is the entry/trainee level in the Child support Assistant class series. Employees in this class receive in-service training, and are given detailed instructions in the performance of routine duties related to assisting Child Support Specialists in securing delinquent child support payments. As requisite skills and knowledge are developed, greater independence and the full scope of responsibility are exercised. Employees are expected to promote to Child Support Assistant II after one year of satisfactory performance at the trainee level.

Duties may include, but are not limited to, the following: For Child Support Assistant I, duties are performed at the trainee level:

• Assists Child Support Specialists in processing cases and preparing cases for court action according to established routine and procedures.
• Operates and uses an automated system to input and extract information and generate reports and documents.
• Develops, organizes and distributes documents for child support cases.
• Establishes and maintains child support files.
• Interviews individuals to obtain pertinent information related to child support cases.
• Responds to general inquires from the public.
• Contacts and retrieves relevant information from other jurisdictions.
• Processes and distributes incoming correspondence, redirecting complex mail and/or transactions to other staff.
• Assists with the location of parents and the establishment of parent's support capability.
• Performs related duties as assigned.

Knowledge of:

• Basic arithmetic.
• English usage, grammar and spelling.
• Use of computer terminals and basic data input and retrieval mechanisms.
• Good public relations techniques.

Ability to:

• Perform basic arithmetic calculations.
• Exercise tact, diplomacy, and flexibility.
• Understand and follow written and oral instructions.
• Maintain accurate records and files.
• Operate computer equipment.
• Work with computer databases and programs common to child support enforcement activities.
• Read, interpret and apply policies, procedures and regulations.
• Maintain confidentiality.
• Establish and maintain effective working relationships.

Minimum Qualifications: One (1) year of full-time general clerical experience.