Help Desk Technician

Help Desk TechnicianExplore a World of Opportunity with the State of Georgia! Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens! Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!Agency: Augusta Technical CollegeShift: Not Applicable (United States of America)Compensation Details: $14.00 PER HOURJob Description:Job SummaryThe Help Desk Assistant is responsible for working directly with faculty and/or staff to provide basic technology support.Major DutiesProvide end user support and customer service;Initiate and maintain customer support for computer software and application services;Monitor Help-Desk work orders, providing support and resolution.Resolve routine problems as instructed or escalate more complex issues to appropriate personnel;Install, upgrade, and troubleshoot hardware and software as needed;Instruct customers in correct procedures, special requirements, restrictions, and supporting documentation needed to complete the relevant process;Respond to questions from callers and walk-ins, providing general information and helping to resolve issues with technology in offices and computer labs.Remain abreast of commonly used software, hardware, and other equipment.Follow standard Help Desk operating procedures;Assist users with minor problems in media-equipped classrooms.Become familiar with available help resources, policies, services, and staff; stay updated on campus technology changes or problems.Assist in maintaining IT Department inventory, including additions, transfers, and surplus of equipment;Performs other duties as assigned.CompetenciesKnowledge of computer software configuration and customization.Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware problemsSkill in the operation of computers and job-related software programsGood decision making and problem-solving skillsEffective oral and written communication skillsAbility to evaluate and analyze existing applications and identify deficienciesGood interpersonal skills and the ability to work well with others.Effective oral and written communication skills.Working knowledge of common operating systems (Windows 11) and software applications (Microsoft Office Suite).Work EnvironmentHandle a constantly changing flow of traffic.Be able to prioritize multiple assignments.Exercise patience and professionalism at all times.Work a flexible schedule, including evening and weekend assignments.Physical DemandsStand, walk, and sit for extended periods of time.Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.Lift and/or move up to 50 pounds.May require use of portable or folding ladders 3 – to 20 – feet in height.Minimum QualificationsA high school diploma or equivalent and one (1) year work related experienceEqual Employment Opportunity EmployerThe State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department. Georgia Department of Public Health