Sales Center Manager

Job Description

Job Description

Job Summary: The Sales Center Manager is accountable for driving the profitability of the Sales Center. This role involves delivering exceptional customer service by effectively managing a team of employees. The manager will oversee all operational activities and associated costs of the Sales Center, with a strong emphasis on revenue growth.

Major Responsibilities/Activities:

Team Management :

• Provide daily direction and communication to employees, including customer service representatives, warehouse workers, and delivery drivers, ensuring efficient and professional service.
• Write and administer performance reviews, address work-related problems, and handle disciplinary actions according to company policy.
• Ensure employees receive appropriate training and resources to perform their jobs effectively.
• Manage employees through planning, coordination of work, training, motivation, and ongoing evaluation of success.

Operational Oversight:

• Oversee daily operations of the Sales Center, including accounting practices, inventory control, warehouse, and personnel management.
• Utilize established systems and processes to meet customer service requirements and company standards.
• Monitor and ensure compliance with established safety policies.

Inventory and Financial Management:

• Plan and maintain adequate inventory to support customer orders and service levels.
• Read and understand financial statements to ensure the facility is running profitably.
• Manage financial control and reporting functions, including responsibility for profit and loss (P&L).

Customer Relations and Sales :

• Assist in developing business opportunities in the assigned territory, supporting the cultivation of long-term customer relationships, and contributing to meeting and exceeding sales goals.
• Collaborate with Territory Sales Manager (TSM) to develop and execute territory sales plans and account plans.
• Support and assist marketing initiatives.
• Contribute to the development of customer strategies that promote business growth, customer retention, satisfaction, and improved relations.

Administrative Duties:

• Ensure order processing, invoicing, and credit management are handled according to established procedures.
• Use appropriate judgment in upward communication regarding department or employee concerns.
• Develop and recommend annual budget requirements for the Sales Center.
• Carry out additional tasks as assigned.

Minimum Requirements:

• High School Diploma

Physical Requirements:

Must be able to assist warehouse staff as needed to load and unload trucks.

Who we are

Hörmann is a premier manufacturer of garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability, and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company. As an international corporation Hörmann LLC prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws.

Additional Comments

Hörmann offers a comprehensive, competitive benefit package including medical, dental, vision, life, and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay. Hörmann is a drug-free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.