Operations Supervisor

Position Summary An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. Essential Functions Management: Work effectively with store management and store crews. Supervise the store’s crew by assigning, directing, and following up on all activities. Effectively communicate information both to and from store management and crews. Customer Service: Assist customers with questions, problems and complaints. Promote a CVS customer service culture—greet, offer help, and thank. Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers. Provide personalized customer service feedback and coaching to colleagues. Maintain customer/patient confidentiality. Merchandise/Presentation: Price merchandise. Stock shelves. Support the planning, execution, and maintenance of displays, signs, and inventory of weekly, promotional, and seasonal merchandise as well as off‑shelf merchandise. Required Qualifications Deductive reasoning ability, analytical skills, and computer skills. Advanced communication, supervision, and influencing skills. Ability to work a full‑time flexible schedule, including early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent store issues. Preferred Qualifications Experience as a retail supervisor. Education: High School diploma or equivalent (preferred but not required). Anticipated Weekly Hours 40 Time Type Full time Pay Range $20.47 - $29.47 Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr