Strategic Account Manager

Summary: The Strategic Account Managers’ primary responsibilities are to manage the internal/external daily activities supporting their assigned Business Unit/s. The SAM is tasked to develop and cultivate externally focused customer relationships with the sole intent of growing/increasing new and existing sales profitably by performing the following duties. Essential Duties and Responsibilities Manage P&L responsibilities directly associated with Account Business Unit. Assist Divisional Leadership in Brand and Divisional budget development. Manage sales plan, portfolio GM & CM targets, field sales deployment strategies and sponsorship strategies appropriately. Provide Barco Management team with status updates on a monthly basis and create annual business plan for each account. Manage and oversee internal processes with consideration for internal resources: Execute customer driven requests with innovation, efficiencies, and labor mindfulness utilizing existing resources with a collaborative approach. Manage and oversee customer service activities i.e.: returns, invoice requirements, customer complaints, custom apparel requests, etc. Manage customer reporting of KPI (Key Performance Indicators) metrics, implementation of monthly survey questionnaires, inventory reports, etc. Develop and cultivate relationships with Key Corporate, Supply Chain/Co-Op and Franchisee stakeholders. Maintain corporate relationships with Senior Management. Provide strategic direction and insight to management team. Manage Quarterly Business Review architecture and reporting per customer needs and directions. Track sales and report trends at buyer level. Report KPI metrics based on customer requirements. Provide market intelligence analysis as appropriate for requested reports. Lead Supplier Team collaboration effort and activities to assist with inventory management, assured supply and provide proper level of stock fulfillment. Manage inventory liabilities and facilitate liability negotiation as needed. Represent company at National and Regional trade association meetings to promote product. Direct and/or manage planning, implementation and execution of assigned customer’s National and Regional events including event registration, sponsorship and travel for all Barco attendees. Develop and manage Sales & Marketing initiatives including website, catalog development and telemarketing campaigns. Manage portfolio development and facilitate design process with external Sr. Management. Manage and implement new product store testing and new program rollouts. Establish trust at all levels between Identity Sales and all other areas of the business. Language Ability Must have English as primary language of business. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must possess the ability to speak effectively before groups of customers or employees of the organization. Ability to write routine reports and correspondence. Computer Skills To perform this job successfully, an individual should have excellent technical skills, proficient in the use of MS Office with strong intermediate Excel, PowerPoint and Outlook experience. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to work hours that exceed 8 hours per day and/or 40 hours per week, especially during peak activity periods. Attendance at evening and weekend meetings may be required. Position requires physical ability to travel domestically on commercial transportation up to 30% of the time, with periodic weekend travel expected. Ability to carry sample packages and/or garments to client presentations and/or trade shows. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competency Experience and skills: Strong organizational skills; ability to work under pressure, meet strict timelines and manage multiple tasks simultaneously; ability to meet sales deadlines with individuals/departments involved; ability to work hours that exceed 8 hours per day and/or 40 hours per week, especially during peak activity periods; attendance at evening or weekend meetings may be required. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual must be highly self‑motivated and self‑disciplined with the ability to work effectively with little or no supervision. Must demonstrate an outgoing personality with expertise at developing relationships, particularly with business owners and purchasing agents. A good communicator with excellent listening skills and the ability to uncover challenges a client might be experiencing. Education/Experience Bachelor's degree (B.A.) from a four‑year college or university; or seven to ten years of related experience and/or training; or an equivalent combination of education and experience. Knowledge of project management is preferred. Experience in similar work or the corporate identity industry is required. Apparel industry preferred. #J-18808-Ljbffr