Contents Division Manager - Disaster Restoration

ABOUT THE COMPANY

SERVPRO - Team SPG is a leader in remediation and restoration, providing best-in-class service to handle emergency and reconstruction needs 24/7. Our goal is to help minimize the interruption to your life and quickly make it "like it never even happened."

JOB DESCRIPTION

The Contents Production Manager coordinates and supervises the daily production of contents projects, including pack-outs, cleaning, and restoration, ensuring work is completed accurately, efficiently, and to quality standards.

PRIMARY RESPONSIBILITIES

• Coordinate and supervise daily contents production, including pack-out, inventory, cleaning, storage, and pack-back operations.
• Ensure accurate documentation, photography, and tracking of all customer belongings.
• Maintain production schedules and meet completion deadlines for contents projects.
• Manage the overall customer and client experience and drive customer satisfaction throughout each project.
• Clearly communicate processes, establish expectations, and resolve customer concerns and complaints promptly.
• Develop accurate scopes of work, review estimates, and negotiate scope and pricing approval with customers and adjusters.
• Schedule crews, subcontractors, and resources to provide efficient service on active projects.
• Lead daily Work-in-Progress meetings to keep staff updated and coordinate resources.
• Create and manage project labor budgets, timelines, and job costing analysis to ensure profitability.
• Oversee and manage crew and subcontractor performance and adherence to quality standards.
• Ensure work is performed satisfactorily and job sites are left clean and orderly.
• Manage and review accurate job file documentation and maintain awareness of all project statuses.
• Maintain communication with internal and external stakeholders and memorialize external communication in the project file.
• Manage operational, labor, and reimbursement expenses according to budget.
• Manage procurement of operating supplies to maintain adequate on-hand inventory.
• Manage the maintenance and care of all equipment, tools, and assigned work vehicles.
• Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
• Recruit, train, coach, mentor, and conduct performance reviews for assigned staff.
• Maintain SERVPRO brand compliance and pursue ongoing professional development.

POSITION REQUIREMENTS

• High school diploma/GED required.
• 2-4 years of contents or restoration production experience.
• IICRC certifications preferred.
• Strong organizational and leadership skills.
• Excellent attention to detail and customer service.
• Must be able to work in person and travel to job sites as needed. Available for weekend and after-hours on-call rotation.
• Must be authorized to work lawfully in the United States and able to successfully complete a background check subject to applicable law.

PHYSICAL DEMANDS

• Combination of office-based and jobsite work.
• Prolonged periods of sitting at a desk and working on a computer.
• Frequent use of hands and fingers for typing, writing, and handling documents.
• Walking, standing, bending, and reaching at jobsites; occasionally climbing ladders and stairs.
• Frequent driving to and between jobsites and office locations.
• Lifting and carrying of up to 30 pounds; occasionally more with assistance.
• Ability to wear personal protective equipment (PPE) when on jobsites.
• Occasional exposure to jobsite conditions such as heat, cold, dust, moisture, and noise.
• Close and distance vision, depth perception, and the ability to adjust focus.
• Physical stamina to move between sites and remain active throughout the day.

Benefits

• 401(k) retirement plan with company match
• Health, Dental, Vision insurance
• Vacation