Massage Boutique Sales Supervisor

The NOW McKinney

Mckinney, TX

Job Description

Benefits:

An environment where diversity is celebrated
A positive, empathetic, and supportive team and company
Team member discounts
Aesthetically inspiring work environment
Career growth opportunities
Competitive compensation + generous commissions

The NOW Massage – McKinney

Ready to lead with purpose and create exceptional guest experiences?

The NOW Massage McKinney is seeking an energetic, service-focused, and sales-driven Lead Experience Guide to help lead our front-of-house team. This role is perfect for someone who thrives in a fast-paced environment, enjoys coaching others, and is passionate about creating memorable guest experiences.

As a Lead Experience Guide, you'll be more than a front desk team member—you'll be a leader, mentor, problem solver, and culture builder. You'll partner closely with management to ensure smooth daily operations while helping our team achieve sales goals, deliver exceptional service, and embody The NOW's mission of making self-care accessible and essential.

Why You'll Love Working at The NOW

✨ Positive, wellness-focused work environment

✨ Be part of a growing, nationally recognized brand

✨ Work alongside a supportive and passionate team

✨ Help guests prioritize self-care and wellness

Schedule & Availability

Flexible schedule required
Must be available to work a combination of:
- Days, evenings, weekends, and holidays
Typical shifts range from opening, mid-day, and closing coverage

Boutique Hours:

Monday – Thursday: 10:00 AM – 8:00 PM
Friday and Saturday: 9:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM

What You'll Do

Lead & Inspire

Serve as a role model for exceptional guest service, sales performance, and professionalism.
Support and mentor Experience Guides through coaching, feedback, and ongoing development.
Foster a positive, team-oriented culture that reflects The NOW's values.
Assist with onboarding and training new team members.

Support Operations

Act as the assistant manager on duty when leadership is unavailable.
Ensure daily operations run smoothly and efficiently.
Assist with scheduling and shift coverage as needed.
Maintain accountability for cash handling, transactions, and operational procedures.

Elevate the Guest Experience

Deliver a welcoming, elevated experience for every guest.
Resolve guest concerns with professionalism and empathy.
Create lasting relationships that drive membership growth and guest retention.
Serve as the go-to expert for The NOW services, products, enhancements, and memberships.

Drive Results

Partner with leadership to achieve sales and membership goals.
Monitor team performance and help implement strategies for success.
Identify opportunities to improve guest satisfaction and operational excellence.

What We're Looking For

Previous sales, hospitality, retail, spa, fitness, or customer service experience
Leadership, key-holder, or supervisory experience preferred
Strong communication and interpersonal skills
Proven ability to motivate and coach others
Detail-oriented with excellent organizational skills
Ability to remain calm and solution-focused in a fast-paced environment
Comfortable multitasking and prioritizing responsibilities
Experience with Zenoti is a plus, but not required
Passion for wellness, self-care, and delivering exceptional guest experiences

Our Mission

Self-Care is Essential

The NOW Massage was created as a refuge from the outside world—a place where guests can disconnect from distractions and reconnect within. We believe self-care is not a luxury; it's essential.

Our thoughtfully designed boutiques, customizable massage services, and elevated guest experience help people relax their bodies, reset their souls, and show up as their best selves.

Our Values

LIVE IN THE NOW

Be present. Take time to recharge and reconnect within.

KINDNESS IS MAGIC

Create a circle of warmth, compassion, and positive energy.

CARE FOR THOSE WHO CARE FOR OTHERS

Support and celebrate teammates who make a difference every day.

AUTHENTICITY ALWAYS

Lead with honesty, transparency, and genuine connection.

If you're a natural leader who loves people, thrives in hospitality, and wants to grow with an exciting wellness brand, we'd love to meet you.
Apply today and start your journey with The NOW Massage McKinney.

Apply

Vacancy posted 12 days ago

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