Retail Sales Associate

Retail Sales Associate Jobs in Santa Clara, CA We are looking for Retail Sales associate in Santa Clara , CA location " Telugu language proficiency is must ". Candidates Must Have unrestricted authorization to the work in US Job Purpose The Associate - Retail Sales will be responsible for maximizing store revenue by delivering exceptional customer service, demonstrating in-depth product knowledge, and building lasting customer relationships, while serving as a brand ambassador committed to professionalism and integrity. Warmly welcome customers and build genuine relationships to understand their jewelry preferences and create personalized shopping experiences. Demonstrate in-depth knowledge of jewelry items, confidently guiding customers through selections while highlighting product features and craftsmanship. Drive sales by effectively upselling and cross-selling based on customer needs, current promotions, new product launches, and in-store campaigns. Deliver excellent customer experience by cultivating a personal client base, managing after-sales support, and following up to foster loyalty and referrals. Address and resolve customer concerns with professionalism and care, promptly escalating to the Store Manager if required. Inventory & Visual Merchandising Ensure all jewelry displays are clean, visually appealing, and securely arranged to maintain a premium in-store presentation. Assist with daily stock audits, documentation of incoming and outgoing stock, and reconciliation of physical counts with system records. Provide regular updates to the Store Manager on stock transfers and inventory replenishment needs to ensure optimal stock levels and smooth operations. Support coordination of jewelry repairs, custom orders, returns, and exchanges in accordance with company policies and quality standards. Follow high-value inventory handling and security procedures, including display controls and safe storage, to minimize loss and ensure asset protection. Compliance, Safety & Security Adhere to all Company SOPs and local regulatory requirements, including anti-theft protocols, opening and closing checklists, and safety standards. Comply with applicable AML (Anti-Money Laundering), KYC (Know Your Customer), and customer identification procedures for high-value transactions, as required by Company policy and law. Follow Company safety procedures, incident reporting protocols, and emergency response guidelines, promptly escalating incidents to the Store Manager. Reporting & Operational Support Maintain accurate records of sales and customer interactions, ensuring all transactions are properly recorded in the POS and CRM systems. Submit daily sales reports to the Store Manager, highlighting customer feedback, fast- and slow-moving stock, and operational challenges. Actively participate in performance reviews and training sessions, as advised by the Store Manager, to support continuous development. Qualifications & Requirements: High school diploma or equivalent; additional education in sales, retail, or a related field is preferred. Strong communication, interpersonal, and customer service skills. Proficiency in at least one Indian regional language is preferred, based on the customer demographics and business needs of the store. Must have unrestricted authorization to work in the United States. Ability to work flexible schedules, including weekends, evenings, and holidays, based on business requirements. Salary Range: $22 - $24 per hour for experienced candidates and $ 21 per hour for freshers Attractive incentives Health insurance 401(k) PTO #J-18808-Ljbffr Sulekha.com New Media Pvt Ltd