(1114759) Senior UX Researcher - B2B Product Design

Senior UX Researcher – B2B Product Design Diversified Services Network, Inc. (DSN) is seeking a full-time Senior UX Researcher – B2B Product Design to join our team in Chicago, IL. We offer a hybrid work model with occasional onsite work required, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk! Position Overview The Senior UX Researcher will apply expertise in human-computer interaction and user research best practices to guide the concept, prototyping, testing, and documentation of a B2B product's user interface. Working alongside designers, engineers, strategists, and leadership, this person will ground the product experience in a deep understanding of user needs and communicate the vision and path forward. Key Responsibilities Identify where research and testing will add the most value, and prioritize the research backlog based on the product roadmap Plan and facilitate user research to clarify user, customer, and business needs, and translate those needs into concepts for compelling interactions Translate research and test findings into actionable, prioritized recommendations for UI designs Define prototype requirements with the design team to test and iterate on concepts Integrate user research into product designs and broader design practices Create shareable UX artifacts such as journey maps, storyboards, user flows, and research reports Document key goals, themes, elements, and behaviors for implementation and handoff to downstream UI teams Document the overall UX strategy – including UI, physical attributes, and guiding principles – to be leveraged across all downstream partners Collaborate regularly with designers and product owners; strong stakeholder management is essential Required Qualifications 8+ years of UX research experience, preferably within a corporate or B2B environment Bachelor's degree or higher in Human-Computer Interaction, Human Factors, Psychology, or a related UX field; an additional 2–3 years of experience may substitute for a degree Empathy: proven methods for capturing, organizing, and synthesizing both stakeholder and user sentiment, and applying those insights while listening with an openness to learn Adaptive thinking: ability to pivot quickly as requirements and product understanding evolve, view challenges as learning opportunities, and stay open to others' input while confidently making independent decisions Thorough understanding of UI best practices, UI design, and essential graphic design theory Proficiency with UI layout, spec, and prototyping tools Experience managing multiple projects and deadlines, producing results both independently and collaboratively Outstanding communication, organization, time management, and interpersonal skills Exceptional data storytelling capability Portfolio demonstrating research expertise and the ability to articulate your process Project management experience is preferred but not required 401(k) Dental insurance Vision Insurance Disability insurance Employee assistance program Health insurance Health savings account Life insurance Paid time off Paid Holidays Salary expectations: 118,000-123,000 per annual #J-18808-Ljbffr Diversified Services Network, Inc.