Senior Director, Client Support - US & Canadian Markets
Full-time
DKMRBH Inc
Role : Senior Director, Client Support - US & Canadian Markets
Location : McLean VA (Hybrid)
Role Type : Fulltime
Job Description
As the Senior Director of Client Support, you will serve as a strategic "leader of leaders," driving operational excellence and high-touch service for our Enterprise Partner Support organization. In this senior executive role, you will champion a client-facing team that navigates our matrixed business model to support enterprise participants. You will empower and guide a management team dedicated to seamless onboarding, continuous product enablement, and world-class relationship management for our most strategic global partners.
Key Responsibilities
Serve as a core member of the United States & Canadian Markets Operations Leadership Team
Lead the Enablement Partner Support team and provide operational support for Discover network participants including issuers, acquirers and processors
Deliver operational readiness, improve our operating model and enhance partner support
Establish and sustain a well-managed operating environment and deliver impactful results
Basic Qualifications:
HS Diploma, GED or equivalent certification
At least 9 years of experience in client support, account management or relationship management within the payments, fintech or financial services industries
At least 6 years of people leadership and performance management experience
Preferred Qualifications:
Bachelor's or Master's Degree
Experience working within a major payment network
12+ years of experience in client support, account management or relationship management within the payments, fintech or financial services industries
8+ years of people leadership and performance management experience
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Senior Director, Client Support - US & Canadian Markets in Mc Lean, VA vacancy
$200k - $250k
Senior Director, Client Growth & Strategy, Federal Civilian This is a hybrid position... ...for remote work, enabling us to bring together top talent... ...Civilian business unit supports many customers spanning the... ...and other priority civilian markets. This is a hands-on growth...SeniorContract workFor subcontractorWork at officeRemote workFlexible hours- ...Senior Field Marketing Manager We're hiring a Senior Field Marketing Manager based in Vienna, VA.... ...partnering with Developer Education to support grassroots programs, meetups, and champion... ...traveling for events. Why Join Us? Antithesis solves a problem...SeniorContract workWork at officeLocal area
Antithesis
Vienna, VA18 hours ago $140k - $170k
Leads customer marketing strategy and execution across onboarding, adoption, engagement, retention, expansion, and advocacy programs; partners... ...milestones, renewal moments, and expansion opportunities. Support adoption and engagement Partner with Product Marketing and...SeniorFull timeWork at office- ...Senior Manager, Client Services NJI is an agency where creativity knows no... ...understanding of communications and marketing, especially for policy-... ...creative agencies play in supporting clients across various... ...encourage crew members to join us in person for two...SeniorWork at officeFlexible hoursShift work3 days per week
NJI Media
Washington DC5 days ago - ..., DEERFIELD, IL, 60015, US; ARLINGTON, VA, 20301, US... ...’s food and beverage clients, delivering exceptional service and support. Partner with leadership... ...Collaborate across sales, marketing, finance, and supply partners... ...in healthcare, senior living, or non-commercial...SuggestedContract workLocal areaWorldwide
- Capital One is seeking a Senior Director of Client Support to shape and lead a high-impact, enterprise-focused partner program across the United States and Canada. You will mentor a client-facing team dedicated to onboarding, product enablement, and world-class relationship...Senior
$95k - $105k
...creativity, analytics, and client partnership? Do you... ...is a full-service marketing agency that partners... ...cultural arts. As a Senior Account Director, you’ll serve as a... ...This role will support a large, complex direct... ...What You’ll Do with Us: Serve as a senior...SeniorLive inRemote workAvalon Consulting Group
Washington DC20 days ago- A leading consulting firm in McLean, Virginia, is seeking a Senior Consultant specializing in Salesforce Marketing Cloud Engagement. This role focuses on leading client projects, gathering business requirements, and configuring Marketing Cloud solutions. Ideal candidates...SeniorFlexible hours
$130k
Marketing & Communications Senior Specialist 3 - Tyson's, VA Join to apply for the Marketing... ...visibility, enabling client growth, promoting employee... ...junior staff, and supporting department leadership to advance... ...structure that requires each of us to support other members...SeniorFull timeWork at officeRemote work$153.6k - $207.7k
...into measurable business outcomes? As a Senior Engagement Manager within Amazon Web Services... ...our people to take pride in what makes us unique. Our inclusion events foster... ...part of our working culture. When we feel supported in the workplace and at home, there’s nothing...SeniorFlexible hoursDay shift$119k - $160k
Job Category : Client Development Requisition Number... ...2209, USA Description Director, Client Insights / 17... ...platform help clients measure market share, uncover consumer... ...and communities. With us, you can always bring... ...Intelligence Suite) to support client engagements and...Full timeLocal areaFlexible hours2 days per week3 days per week$132k - $170k
About the role: The Senior Account Executive is a field... ...responsible for both client retention as well as growth... ...globally who support over 13,000 client enterprises... ..., virtually untapped market potential offers limitless... ...the company, enabling us to multiply our impact...SeniorFull timeContract workWorldwide$147.9k - $200.1k
...the Federal and Public Sector market? The Worldwide Specialist Organization... ...) is seeking an experienced Senior Technical Business Development... ...GTM strategy for HPC in the US Federal market, with... ...build and qualify pipeline and support engagement through the entire...SeniorWorldwideFlexible hours$140k - $180k
The Associate Director will implement, lead and grow client engagement activities with our top strategic accounts.... ...dialog around how to improve their marketing results Leading strategic client... ...comprehensive benefits package designed to support the well-being and financial...Work from home$151k - $216k
...offerings. We are seeking an experienced Senior Manager to support the growth of our healthcare client portfolio while serving as a... ....Experience serving middle-market clients and providing financial reporting... ....What you can expect from us: Our shared values that foster inclusion...SeniorFull timeWork experience placementLocal areaRemote work$102k - $147k
...within a territory of major client accountsHandle forecast... ...and run C-level and senior-level relationships... ...associates globally who support over 13,000 client enterprises... ..., virtually untapped market potential offers... ...the company, enabling us to multiply our impact...Full timeContract workWorldwide$125k - $225k
...to dominate the automation market.The OpportunityAre you... ...enterprise sales cycles across the US Army, navigating from initial client discovery to a successful... ...as a strategic advisor to senior executives.Required... ...benefits package designed to support your health, wellbeing,...Work experience placementLocal areaRemote workFlexible hours$174k - $234k
...are key reasons Forbes named us one of the Best 100 Banks in... ...capital to personal banking clients and businesses of all sizes,... ...organizations. As a Middle Market Senior Commercial Relationship Manager... ...banking solutions that support client success. Engage regularly...SeniorLocal areaBanner Bank
Washington DC3 days ago$125k - $250k
..., together.Appian is seeking a Senior Partner Account Manager - Public Sector Distribution to support our U.S. Public Sector business... ...partner-facing lead across sales, marketing, renewals, partner enablement,... ...process, please contact us by email at ReasonableAccommodations...SeniorWork experience placementWork at officeLocal areaFlexible hours$240k
...Description Job Description Senior Account Executive – Build the Seattle Market Managed IT Services, Cybersecurity... ...gives you a market. Our client is a rapidly growing, private equity... ...to develop your own strategy, the support of an experienced leadership team...SeniorLocal areaBundoran Group
Washington DC20 days ago$175k - $350k
...together. Appian is seeking a Senior Director of Customer Advocacy to lead... ...Sales, Customer Success, Marketing, executive ambassadors, Investor... ...advocacy and reference program in support of Sales and Marketing... ...employment process, please contact us by email at...SeniorWork experience placementWork at officeLocal areaFlexible hoursShift work$141k - $290k
...Senior Manager Tax Position Weaver is a full-service national accounting... ...people. It's why we commit to supporting our people not just in their... ...our growing firm! A Private Client Services Tax Senior Manager... ...for exploring a career with us. We look forward to meeting you...SeniorImmediate startFlexible hoursWeaver
Bethesda, MD2 days ago$70k - $90k
...heavy comp plan. We bring the support; you bring the judgment, urgency... ...alongside what BDRs and Marketing bring you Run your business... ...pipeline and building trust with senior decision-makers ~ Sound independent... ...our website, learn about us, and then apply. To be...Base plus commissionFull timeRemote workVisa sponsorship- ...partners, and communities. Join us in our mission to help... ...us!About the RoleThe Sr. Director, Field & Partner Marketing - North America is a... ...comfortable shaping strategy with senior sales leaders and working... ...sales leaders. Experience supporting enterprise, Commercial,...Senior
$140k - $185k
...Growth and delivering for our clients, teammates, communities and shareholders... ...rewarding performance, and supporting our teammates’ physical,... ..., and make an impact. Join us! Job Description This job is... ...trends Collaborates with local market stakeholders and teammates throughout...SeniorWork experience placementWork at officeLocal areaFlexible hoursShift workDay shift- ...ll make an impact The Senior Employee Benefits Account... ...internal and external clients through the day-to-day... ...primary areas of focus are: Supporting the business priorities... ..., education, pay market/geography, complexity or... ...and talents, allowing us to better serve our clients...SeniorFull timeLive outWork at officeLocal areaFlexible hours
$165k - $275k
...Washington, DC The Hospital Senior Account Manager supports and advances formulary... ...makers of IDNs (CMO, Pharmacy Directors, P&T Committee members) as... ...hospital formulary wins and market access achievements into consistent... ..., Scientific Literacy The US annual base salary for new...SeniorLocal areaNight shift$213.27k - $285.22k
...The Account Partner Senior Director is the strategic orchestrator... ...leads growth across US Federal Civilian... ..., and executive-level client engagement - helping close... ..., or sales/service/marketing transformation programs... ...to travel as needed to support client and executive engagements...SeniorLocal area- ...Growth and delivering for our clients, teammates, communities and shareholders... ...exceptional talent, supporting our teammates’ physical, emotional... ..., and make an impact. Join us! This job is responsible... ...Collaborates with local market stakeholders and teammates throughout...SeniorWork experience placementWork at officeLocal areaShift workDay shift
- ...Guidehouse is seeking a Senior Acquisition and Process... ...the individual will support a team in the development... ...recommendations in a dynamic client environment. This... ...contract lifecycle from market research activities to... ...placement fee.SummaryLocation: US - VA, ArlingtonType:...SeniorFull timeContract workFlexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Senior Director, Client Support - US & Canadian Markets. Be the first to apply!
Related searches
- director of customer service Mc Lean, VA
- director of client services Mc Lean, VA
- manager customer service Mc Lean, VA
- senior operations technician Mc Lean, VA
- senior director clinical development Mc Lean, VA
- sr accountant Mc Lean, VA
- senior financial analyst remote Mc Lean, VA
- senior designer Mc Lean, VA
- senior linux systems engineer Mc Lean, VA
- senior java full-stack developer Mc Lean, VA