Media & Entertainment — Live Entertainment /Senior Manager

Apply deep knowledge of live entertainment technology ecosystems spanning ticketing and box office platforms, venue and event operations systems, fan CRM/loyalty, and monetization models across arenas/stadiums, concerts, theme parks, and live streamingAnalyze client technology stacks to identify gaps, inefficiencies, and growth opportunitiesDevelop transformation of roadmaps and modernized platform architectures aligned to client revenue, fan experience, and operational goalsApply working knowledge of major platforms to design practical, scalable solutions around key live entertainment focus areas. (e.g. loyalty, pricing, operational management, hospitality, sponsorship, payment)Stay current on emerging trends in live entertainment including fan data and personalization, loyalty and membership models, artist/venue direct-to-fan channels, and generative AI applications and translate them into actionable client strategiesLead and support engagements end-to-end: work planning, requirements documentation, stakeholder workshops, stakeholder management, solution design, deliverable ownership, and team oversightCreate detailed project work plans and status reports; manage activities and deliverables and provide feedback to team members and client stakeholdersManage client expectations throughout the project lifecycle and provide alternative recommendations when needed to keep objectives on trackBuild trusted relationships with mid- to senior-level business and technology stakeholdersDevelop and deliver client presentations, workshops, and written work products that translate complex technology concepts into clear business languageAssist in designing new business processes based on client requirements; conduct user review sessions, workshops, and stakeholder agreement meetingsQuickly assess client challenges and engage cross-functional partners to develop the right solutionsAnticipate and mitigate project risks with sound judgment on when to escalate to senior leadershipEarn the respect and trust of EPAM and client colleagues by being supportive and highly reliableProactively deepen expertise in live entertainment and stay attuned to sector trends and challenges as they relate to client business goalsPartner with EPAM Client Partners and sales teams to engage prospects across the full sales lifecycle, from initial scoping through proposal and closeLead the authoring of proposals and statements of work for complex live entertainment engagementsDesign project teaming models and produce accurate effort and cost estimatesClearly communicate scope, assumptions, and risk to both technical and executive audiencesDevelop a fundamental understanding of EPAM products and accelerators and how they apply to live entertainment clients' needsSupport pursuit activities, proposal development, and EPAM's Media & Entertainment go-to-market strategy for the live entertainment sectorManage and support live entertainment market eminence efforts, including points of view, thought leadership, and industry conference participationAlign with EPAM Client Partners, Business Development Teams, and Senior Leadership to support the creation and execution of account plans and strategies for delivery, growth, and client satisfactionContribute to EPAM's live entertainment offerings, reusable assets, and acceleratorsContribute to EPAM's point of view in the Media & Entertainment space through internal communities, white papers, and external-facing contentMentor junior consultants and contribute to raising the quality bar across the practiceSupport recruiting, methodology development, and internal growth initiatives