Supervisor, Health & Welfare Claims

Job Title: Supervisor, Health & Welfare Claims

Established over 70 years ago, we are two of the largest Taft-Hartley trust funds in the United States. With over $50 billion in assets and $7 billion in benefits paid each year, we provide critical health insurance and lifetime retirement benefit services to nearly one million Teamster participants and family members. At Central States/TeamCare we jointly administer two trusted organizations: TeamCare, a Central States Health Plan and Central States Pension Fund.

The Supervisor, Health & Welfare Claims is responsible for leading a team of Claims Adjusters and overseeing the accurate, timely, and compliant processing of health and welfare claims. This role serves as a key operational resource, providing day-to-day direction, staff development, and escalation support while maintaining the high standards of service our members depend on. The Supervisor works cross-functionally with internal teams and external partners including PPO Network Representatives to resolve issues, drive process consistency, and ensure claims are processed within established deadlines.

Responsibilities

Lead, mentor, and develop a team of Claims Adjusters, fostering a culture of accountability, continuous improvement, and exceptional service delivery.

Oversee and optimize claims workflow to ensure all claims are processed accurately and within the required 30-day processing deadline.

Personally adjudicate high-dollar-value claims in accordance with established thresholds and plan guidelines, ensuring accuracy and compliance.

Serve as the primary escalation point for complex or disputed claims, providing guidance and resolution support to staff.

Partner with PPO Network Representatives to resolve claims inquiries, discrepancies, and issues in a timely and professional manner.

Collaborate with fellow supervisors and department managers to align operational strategies and drive consistency across the Claims Processing function.

Design and deliver onboarding and ongoing training programs that equip staff with the knowledge and tools needed to perform at their best.

Conduct annual performance evaluations and manage employee relations matters with professionalism, fairness, and a coaching mindset.

Qualifications

Ideal candidate will possess supervisory or team lead experience.

Candidates with claims processing experience will be viewed favorably.

In-depth knowledge of Health & Welfare benefit plans is beneficial.

Experience with Facets claims processing system (or a similar system) a plus.

Strong analytical and problem-solving skills, with a demonstrated ability to research, interpret, and resolve complex claims issues.

Exceptional interpersonal and communication skills, with the ability to effectively engage with team members, cross-functional partners, and external vendors.

Highly organized and self-directed, with the ability to manage competing priorities in a deadline-driven environment.

Bachelor's degree is highly desirable.

Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with claims management or benefits administration software.

Compensation

Annual Salary Range: $75,000 - $88,000 annually (The posted range of pay represents the anticipated pay scale for this position. Final pay will be determined based on a variety of job-related factors, including, but not limited to, skills, experience, education, certifications, internal equity, and organizational needs.)

Benefits

We're proud to offer one of the most competitive total rewards packages in the nonprofit and benefits administration sectors, including:

100% company-paid family insurance benefits including health, dental, RX & vision (comprehensive coverage with low deductibles)

100% company-funded pension plan (at no cost to the employee)

Health care and dependent care Flexible Spending Accounts (FSAs)

401(k) retirement plan with company match

Paid vacation and PTO days

Flexible start times & hybrid work-from-home schedule

Lunch stipend for onsite caf

Tuition reimbursement

* Please note that, though uncommon, the benefits described above are subject to change at the company's discretion.

Equal Opportunity Employer