FRONT END/RELIEF ASST DEPT LEADER

Job Title

Provide customer service, assist with management of the department, maximize all financial opportunities, and assume the management responsibilities in the absence of the Manager and Assistant Manager. Role model and demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety of self and others.

Responsibilities

Deliver and encourage other associates to deliver excellent customer service

Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unloading purchases

Provide peer coaching for all cashiers following best practices

Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements

Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required

Monitor the 15-minute chart and schedule

Promote and follow Company initiatives

Respond to verbal customer comments/complaints/requests

Complete customer incident and associate incident/accident report forms

All store management work with associates to manage all common associate areas (i.e. break rooms and training areas) to make sure they are inviting in appearance and reflect "Our People Are Great"

Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

High school diploma or general education degree (GED) plus a minimum of six months of cashier experience and one-two years related retail experience; or combination of relevant education and experience.

Minimum 18 years of age/19 in Idaho and Alaska

Ability to pass drug test

Ability to work in a fast-paced environment

Ability to work weekends on a regular basis

Ability to travel independently on a rare basis

Maintain confidentiality

Accuracy/attention to detail

Ability to organize/prioritize tasks/projects

Valid driver's license

CPR/first aid certification

Desired

Knowledge of company policies, procedures, and organizational structure