Corporate Accounts Onboarding Lead (Hybrid) | Growth & Playbook

About Grubhub At Grubhub, we champion restaurants from coast to coast. Restaurants sit at the heart of communities. It’s our mission to strengthen their roots, deepen their connections, and increase the positive impact they have on people and society. Grubhub, part of Wonder, delivers the best local, authentic cuisine right to diners’ doors—and new customers and billions in revenue to local businesses. Featuring over 375,000 merchants in over 4,000 cities nationwide, our innovative technology, user-friendly platforms, and streamlined delivery capabilities have made us an industry leader in the world of online food ordering. Since we opened our doors in 2004, Grubhub has been opening doors all across the country. Bakery doors in Hyde Park, jibarito joint doors in Queens, and doors of opportunity all across the country. Join our team and help us open more. About The Opportunity Grubhub’s Corporate Accounts team empowers companies to master one of their most overlooked spend categories: food. We provide a centralized platform for everything from individual meals to large-scale catering, backed by reliable delivery and consolidated billing. As part of the Sales organization, the Onboarding team is responsible for driving rapid platform adoption and managing critical order triage for new accounts. As the Onboarding leader, you will be in a player / coach role. You will spend 50-75% of your time as a Player working directly with our highest value customers (10+ hours of customer calls / zooms per week). You will spend 25-50% of your time managing a small team and serving as the strategic architect of the client journey. We are building this function from the ground up and you will be responsible for designing journeys, metrics, processes and dashboards that create an effective onboarding flow. You will report directly to the Director of Sales and partner closely with Sales and Client Success leadership. The Impact You Will Make Strategic Velocity: Own the reduction of "Time to First Order." Develop and refine program-specific success metrics (e.g., 80% activation by Day 21). Team Leadership & Coaching: Manage a team of 2+ Onboarding Associates, providing performance coaching and career development. Cross-Functional Optimization: Partner with cross-functional teams to automate manual account-build processes and eliminate operational friction. Upsell Integration: Design and implement strategies to embed expansion goals into the onboarding phase, turning the first order moment into a growth engine that provides more value to customers. Best Practice Governance: Curate and maintain an Onboarding Playbook, staying ahead of industry trends in B2B high-volume recurring revenue models. What You Bring to the Table 8+ years of professional experience in B2B tech Onboarding or Implementation roles Team Lead or People Leadership experience Experience building from 0 to 1 without a proven playbook Strong commercial acumen with the ability to recognize and unlock incremental client spend Passion for talking with customers to resolve their problems Passion to partner with Sales and cross-functional teams to optimize the client journey You don't wait for instructions; you are a self-starter who proactively researches best practices and creative solutions to shave hours off the onboarding timeline Comfort navigating high stress situations and experiencing de-escalating client complaints Strong organizational skills and attention to detail Requires technical competence and an aptitude for learning new systems Proficiency with Salesforce, Churnzero, and Pendo is a plus As a matter of company policy, Wonder does not sponsor applicants for employment visa status for this role.

• LI-Hybrid
• LI-Remote

We reward our Sales positions with competitive pay. For this role, we offer uncapped commission with a base salary range as outlined below. New York: $88,000- $110,000 ($110,000- $137,500 OTE) Illinois: $80,000- $100,000 ($100,000 - $125,000 OTE) Wonder uses geographic-specific salary structures, which means the salary offered may vary depending on where the job is located. The final salary offer will take into account various factors, such as the candidate's skills, education, training, credentials, and experience. Benefits We offer a competitive salary package including equity and 401K. Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed. A Final Note At Wonder, we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let your recruiter know how we can make your interview process work best for you. We look forward to hearing from you! We'll contact you via email or text to schedule interviews and share information about your candidacy . #J-18808-Ljbffr Grubhub