Trade Operations Analyst

Job Title

ICE Operations Trade Operations Analyst

Job Purpose

ICE Operations offers market knowledge, technical expertise, customer service, and innovative tools to support our global functions. Systems, Network, and Trading Operations, Internal IT Support, Information Security, Client Services, and Data Centers all enable our business to run smoothly, securely, and efficiently.

Responsibilities

Conduct real-time surveillance of electronic trading activity in ICE Futures products

Provide training on the ICE website, trading platform functionality, and specific trading information for OTC and futures markets

Provide quick responsiveness to customers, offering functionality support and troubleshooting to resolve issues

Support both new and existing companies in efficient use of our proprietary systems, resolving issues, problem-solving, and training

Monitor the health and usage of our systems, escalating recurring or high-priority issues

Produce operational reports to provide metrics and tracking of queries

Knowledge and Experience

College degree or equivalent work experience in a customer-focused environment

Knowledge of commodity markets, financial trading, or equity brokerage business; exposure to futures markets a plus

Outstanding problem-solving and analytical skills, attention to detail, and ability to multitask

Strong communication skills with demonstrated interpersonal skills

Team player, with commitment to service to our customers and their needs

Working knowledge of at least one of Salesforce, ServiceNow, MS Office

Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.