Field Service Supervisor

This job is with Coca-Cola, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Our Purpose and Growth Culture:

We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

• Compensation: $77,000 - $96,000 annually dependent on experience + incentive eligible
• Schedule: Monday - Friday days. Schedule may vary based on business need.
• Basic Requirements: People leadership experience preferred. 3+ years of refrigeration / HVAC experience preferred. Refrigeration / HVAC trade or vocational certification preferred. 

Build a career where your work matters to the business, the customer, and the communities we serve.

Be part of Coca-Cola Beverages Northeast, a locally rooted, people-first organization where meaningful work, long-term growth, and community impact come together.

Why Coke Northeast?

• You'll join a company that serves local communities across the Northeast and invests in the people behind the work.
• You'll be part of a culture that values development, collaboration, and fresh perspectives at every level.
• You'll build a career with the scale, stability, and opportunity of a trusted, iconic brand.

Job Description

The Field Service Supervisor is responsible for overseeing all services on fountain and cooler equipment within an assigned territory. This role will lead a team of field service technicians, oversee service operations, and uphold the highest standards of quality and customer satisfaction. The Field Service Supervisor will build and maintain strong relationships with customers to understand their needs and address any service-related issues promptly and effectively.

Essential Duties & Responsibilities

• Supervise and lead a team of field service technicians responsible for servicing fountain and cooler equipment.
• Provide guidance, coaching, and support to ensure team members perform at their best and adhere to company standards.
• Monitor equipment performance and maintenance schedules to ensure optimal functionality and minimize downtime. Coordinate preventive maintenance activities and repairs as needed.
• Communicate expectations while creating an environment of accountability and continuous improvement of daily execution.
• Troubleshoot equipment problems and perform immediate repairs.
• Schedule and conduct preventive maintenance on equipment.
• Manage inventory levels of parts and supplies to support service operations, ensuring adequate stock levels are maintained to meet customer demands.
• Build and maintain strong relationships with customers, including retail partners and foodservice establishments, to understand their needs and address any service-related issues promptly and effectively.
• Track and report progress to drive strategic initiatives and ensure goals are achieved.
• Make recommendations and implement processes to improve the overall productivity, quality and safety of cooler service operations.

Job Requirements

• High school diploma, GED or equivalent required.
• Bachelor's degree preferred.
• Refrigeration / HVAC trade or vocational certification preferred.
• Solid understanding of mechanical and electrical systems, with experience in troubleshooting and repairing equipment.
• 3+ years of refrigeration or HVAC experience preferred.
• Strong leadership and supervisory skills with the ability to motivate and develop teams.
• Proficiency in computer skills, including MS Office and service management software.
• Comfortable working in various environmental conditions, including indoor and outdoor settings, as well as in confined spaces.
• Must have the ability to maneuver equipment in order to perform mechanical services.
• Ability to lift and carry up to 50 pounds.
• Valid driver's license and driving record within company's MVR policy guidelines.

Benefits & Perks
Eligible employees may have access to a comprehensive benefits package, which may include medical, dental, and vision insurance, a 401(k) with company match, life insurance, paid time off, fitness reimbursements, tuition reimbursement, employee discounts, scholarship opportunities, and more.

*Benefits eligibility and offerings may vary based on position, location, employment type, and union governance.

Background Verification
Employment with Coke Northeast is contingent upon the satisfactory completion of a pre-employment background verification. Depending on the role, this process may include a criminal background check, drug screening, and/or review of driving records in accordance with company guidelines and applicable laws.

Equal Opportunity Employer
Coke Northeast is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees and do not discriminate on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, veteran status, disability, or any other legally protected status under federal, state, or local law.

Massachusetts Notice
Under Massachusetts law, it is unlawful for an employer to require or administer a lie detector test as a condition of employment or continued employment. Violations of this law may result in criminal penalties and civil liability.

IND-BOS