IT Specialist

This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press "shift + =". Some assistive technologies may require the use of a passthrough function before this keystroke. For more information, activate the button labeled "Explore your accessibility options". Job Opportunities Use the Government Jobs tab to search through your municipality's employment opportunities. Subscribe to job posting notifications to be automatically alerted of the latest career opportunities by clicking on the Notify Me® button. Experience Required: Two (2) years’ experience providing maintenance and technical support for an organization’s IT Systems. Minimum Education Requirements: High School Diploma (with Experience) or Associate (Preferred) Department: Information Technology Supervisory Responsibility: Direct (0); Indirect (0) Primary Work Location: Works inside in an office setting, with regular travel to County facilities. Certification: Preferred (CompTIA A+, Network+, Security+) Driver’s License: Valid Driver’s License Job Summary: Provides security procedures to prevent unauthorized users from accessing County systems; performs data entry into various programs within the network system; performs a variety of technical tasks relative to assigned areas of responsibility. Ensures that computer hardware and software, as well as networks and servers, work consistently and correctly. Installs programs, configures networks and databases, and provides assistance to end users. Maintains and improves the client and server systems of Otero County to ensure all employees have the technology they need to complete their work and that the organization’s important files and information remain safe and intact. Essential Job Functions An employee in this position may be called upon to do any or all of the following essential duties: Performs routine and scheduled maintenance on independent and networked computers across County departments. Provides and maintains adequate security precautions within the computer systems to prevent both internal and external damage to systems. Installs, configures, and upgrades hardware and software on County systems. Maintains familiarity with the County’s mainframe computer systems to ensure compatibility with programs used by County departments. Maintains familiarity with the State of New Mexico networked computer systems used within the County to ensure both security compliance and compatibility with existing and new programs. Performs data entry into the various programs used by the County. Maintains records of computer system usage and maintenance. Performs a variety of recordkeeping and general clerical functions. Educates end users about network security and best practices for computer usage. Coordinates with staff at all levels and provides responsive customer service. Travel to County facilities and departments as needed. Installs, maintains, and repairs network cabling in new or existing buildings. Installs network switches and routers. Performs termination and testing of new cabling. Helps ensure County systems protect the confidentiality, integrity, and availability of data. Is available to work extended hours and after normal duty hours as needed. Ensures that workstations can successfully connect to networks and access business-critical data at all times. Other duties as required. Knowledge, Skills, and Abilities (KSAs) for Position An employee in this class must have the following knowledge, skills, and abilities upon application: Knowledge Policies and procedures of both State and County computer requirements. Community service agencies and responsibilities. Computer hardware components and their replacement, including memory, video cards, hard drives, power supplies, and cabling. Modern office procedures, methods and computer equipment. Correct English usage, spelling, punctuation and grammar. County functions, policies, and procedures, or the ability to learn them quickly. Configuration, deployment, and administration of Windows systems. Microsoft Office applications, including Word, Excel, and Outlook. Microsoft 365 administration. Networking fundamentals (TCP/IP, DNS, DHCP, switching, routing) and structured cabling practices. Skills Strong written and oral communications and relational skills. Public relations and customer service. Follow and relay complex oral and written instructions, policies, and procedures. Operate a variety of office equipment, including computer terminal, related software programs, printer, calculator, fax, and copier. Abilities Interpret and apply pertinent rules, regulations, policies, and procedures. Type accurately at a speed necessary for successful job performance. Communicate clearly and concisely, both orally and in writing. Establish and maintain cooperative working relationships with those contacted in the course of work. Maintain mental capacity which allows for effective interaction and communication with others. Ability to diagnose problems and determine the best solution to correct them. Apply analytical thinking to develop practical solutions. Ask effective questions to guide the conversation and help customers or employees explain issues thoroughly. Physical Demands The following physical abilities are required: The work is light work, which requires exerting up to 25 pounds of force occasionally and/or up to 10 pounds of force frequently to move objects. While performing the duties of the job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee is occasionally required to climb ladders, kneel, crouch, and work in ceilings or other tight spaces when installing cabling and equipment. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. The noise level in the work environment is usually quiet. The employee may occasionally be exposed to server rooms, dust, varying temperatures, and driving between County facilities. Safety Requirements The employee is expected to follow all safety procedures as required. **This position description is a general guideline for work behavior and is not intended to be a comprehensive listing of all job duties. Therefore, it is also not, nor can it be implied to be, a contract of employment. The contents of this position description may be changed without notice, and employment may be terminated by either party, at will. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks. #J-18808-Ljbffr County of Otero