Pharmacy Care Delivery Specialist IV, Drug Education

Job Summary

In addition to the responsibilities listed below, this position is also responsible for communicating with the Pharmacy & Therapeutics Chief and medical staff to develop, plan, and/or coordinate pharmaceutical education for providers and staff; maintaining and updating information available to providers and staff related to formulary, practice guidelines and drug safety and efficacy; implementing drug use evaluation activities; supporting the implementation of region-wide drug conversion and cost containment programs and achieving cost savings and quality targets; and planning and developing the ongoing improvement of drug education programs and initiatives.

Essential Responsibilities

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Supports drug education and training efforts by: supporting development of trainings to continue drug education and staff development in-services for pharmacists, physicians, and other health care professionals, and students.
• Provides pharmaceutical patient care and drug therapy by: sustaining and managing productive relationships with care providers and members; providing moderately complex case-specific drug information (e.g., drug therapy, adverse effects, compliance, appropriate use, and handling) to health care providers and members, independently; organizing, identifying issues, and/or beginning to recommend patient-specific drug therapy plans while monitoring progress of therapy through interviews, physical assessment, patient education and clinical laboratory monitoring, independently; collecting, analyzing, and presenting moderately complex therapeutic outcomes to health care providers to collaboratively identify possible drug plan improvements, independently; leading implementation, evaluating, and reporting utilization, as appropriate, of targeted medications and medication classes to evaluate impact of initiative work to assure safe, rational and cost-effective prescribing; developing, implementing and analyzing clinicians or department-level decisions, support, and feedback using tools, effectively engaging and driving support for the drug use management process; and facilitating moderately complex pharmaceutical care and optimal utilization of resources to and from acute and ambulatory patient-care settings.
• Leverages, maintains, and complies with all existing internal and external quality, safety, emergency, and accreditation policy and procedures by: adhering to all regulatory rules and regulations (e.g., Drug Enforcement Administration [DEA], State Board of Pharmacy, Health Insurance Portability and Accountability Act [HIPAA]) and relevant internal regional and national policies; independently ensuring patient safety in the preparation and provisioning of care (e.g., medications, procedures, infection prevention), including consistent use of two patient identifiers and procedural time outs; identifying potential future accidents and reporting safety hazards, accidents and incidents, and unsafe working conditions promptly; and collaborating with physicians, other medical professionals, and health plan personnel to resolve moderately complex issues and assure quality and process outcome measures.