Training Specialist - Soft Skills Training Focused

Job Title

Underwriting and Claims Training Specialist

Job Description

This role will focus primarily on underwriting and claims training.

Candidates within a commutable distance to Lansing, MI will be considered Hybrid (1-3 days per week in office).

Delivers and facilitates training to groups, managers, external customers and/or on-the-job (one-on-one) training. Topics primarily relate to operational training, processes, procedures and technologies. Provides guidance and assists in the design and development of training programs and preparation of training materials. Conducts evaluations of training and provides follow-up training to trainees as needed. Recommends training tools and formats. Works with managers and employees to identify methods of improving employee performance.

Responsibilities

• Participates in the design and development of training plans/curriculum
• Project manages the implementation of training from end to end working with business SME and leaders; owning full implementation of training
• Assesses training needs using surveys, interviews, focus groups; observations, documentation review/research and consultative discussions with leaders, Business Analysts, Subject-matter experts, content development and other trainers
• Analyzes needs and translates training needs into an appropriate type of training plan working alongside content development
• Provides input into the design of training implementation plans for small to medium-scale organizational system changes, releases, and workforce onboarding, and process and procedural changes
• Provides input to the design and development of training content, including, but not limited to, leader guides, student guides, system manuals, online course content, simulations, scenarios, activities, and knowledge checks
• Assists in the development of training modules/courses, materials, and evaluations
• Updates facilitator talking points as needed
• Maintains and enhances relationships with management to develop staff including special requests from management
• Organizes, schedules and monitors training events
• Evaluates training compliance
• Facilitates training to groups or in a one-one-setting using a variety of instructional techniques, such as instructor-led training (synchronous and asynchronous), eLearning, simulation, hands-on, lectures, role play, group discussion and activities, case studies or other required reading
• Works with minimal supervision
• Works with project teams as a training expert to provide input, guidance, and support.
• Represents department on committees and projects
• Develops, prepares and/or completes necessary reports and manuals
• Reviews and helps update job aids, training materials and other content to ensure ongoing accuracy
• Develops measures, evaluates, and performs skill and knowledge checks to access training outcomes and effectiveness of training using industry standards such as Kirkpatrick's training evaluation Model
• Participates in development of annual education goals, objectives, and budget
• Maintains confidentiality of all information processes
• Assists in the development and implementation of new and revised policies, practices, and procedures in the training area

Employment Qualifications

• Bachelor's degree in Learning and Development, Organizational Development, Communications, Education, Business, or related field. Master's degree preferred. Progress toward, or completion of, industry-recognized professional designation preferred. Continuous learning required, as defined by AF Group's learning philosophy. Certification, or progress toward, highly preferred and encouraged.
• Five (5) years in an education or training environment which provides the necessary skills, knowledge, and abilities with demonstrated application of knowledge in the following areas: training, analytics, interpretation of data, process, procedure and workflow design, project management and user documentation.
• Or, three (3) years' experience working in workers' compensation insurance with demonstrated public speaking, researching, and training skills and two (2) years education and training experience.
• Project Management Experience is required.
• Ability to travel for training for up 20% of time.

Working Conditions

Work is performed in an office/remote setting with no unusual hazards.

The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.

Pay Range

Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $56,700 and $80,700.

We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.