Service Manager

Grand Prix Subaru – Hicksville, NY
VIP Automotive Group
Full-Time Management Position | $230,000 – $300,000+ Annually

$230,000 – $300,000+ Earning Potential

Compensation is inclusive of bonuses and performance incentives and is based on experience and performance.

Experienced Automotive Service Manager Wanted

Grand Prix Subaru , a proud member of the VIP Automotive Group , is seeking an experienced, results-driven Automotive Service Manager / Service Director to lead our high-volume dealership service operation.

This is a premier opportunity for a proven Automotive Service Manager, Service Director, Fixed Operations Manager, or Senior Service Manager who knows how to build a high-performing service department, develop Service Advisors and Technicians, increase service and customer-pay revenue, improve CSI, and maximize overall fixed operations profitability.

If you are a hands-on automotive leader who understands dealership service operations, service sales, technician productivity, customer retention, repair order management, and department profitability , this is an opportunity to take your career and earning potential to the next level.

What We're Looking For

• 5+ years of Automotive Service Manager / Service Director experience

• Proven success managing a high-volume automotive dealership service department

• Strong background in fixed operations management

• Demonstrated ability to lead and develop Service Advisors, Technicians, and service support staff

• Strong knowledge of service sales, customer-pay, warranty, maintenance, and repair operations

• Proven ability to improve service revenue, gross profit, CSI, and customer retention

• Strong understanding of technician productivity, efficiency, hours sold, and shop capacity

• Experience managing department budgets, expenses, staffing, and profitability

• Strong knowledge of Dealer Management Systems (DMS), CRM, and automotive service technology

• Excellent leadership, communication, organizational, and problem-solving skills

• Ability to analyze dealership reports and service KPIs and turn results into action

• Strong customer-service mindset with the ability to resolve escalated concerns

• Proven ability to create accountability while maintaining a positive team culture

Key Responsibilities – Automotive Service Manager

Lead the Service Department

• Oversee all daily operations of the dealership automotive service department

• Lead, coach, and motivate Service Advisors, Technicians, and support personnel

• Establish department goals and performance expectations

• Conduct daily service meetings and performance reviews

• Monitor Service Advisor and Technician performance against established goals

• Develop strategies to increase service sales, customer retention, CSI, and profitability

• Maintain appropriate staffing levels and maximize department productivity

• Create a culture of accountability, teamwork, professionalism, and performance

Drive Service Sales & Revenue

• Maximize available technician labor hours

• Ensure technician time is consistently sold through effective scheduling and service sales processes

• Coach Service Advisors on presenting maintenance and repair recommendations

• Monitor repair orders, labor sales, parts sales, and gross profit

• Review large repair estimates and assist Advisors with closing customer-pay opportunities

• Monitor declined and lost services and establish effective follow-up strategies

• Increase customer-pay repair orders, maintenance sales, tire sales, and service retention

• Ensure customers receive accurate, transparent estimates and repair recommendations

Customer Experience & Retention

• Deliver an exceptional automotive service customer experience

• Monitor and improve CSI / customer satisfaction

• Resolve escalated customer complaints professionally and efficiently

• Ensure customers receive timely updates regarding vehicle status and repairs

• Monitor service appointment performance and customer follow-up

• Build long-term customer relationships and increase repeat service business

• Ensure customers understand recommended maintenance and future service needs

Fixed Operations Performance

Monitor and improve key dealership service metrics, including:

• Service Revenue

• Customer-Pay Gross Profit

• Repair Order Count

• Average Repair Order

• Labor Hours Sold

• Technician Productivity

• Technician Efficiency

• Service Advisor Performance

• Customer Retention

• CSI / Customer Satisfaction

• Warranty Performance

• Maintenance Sales

• Tire Sales

• Lost Service Sales

• Departmental Gross Profit

• Overall Fixed Operations Profitability

Quality, Compliance & Operational Excellence

• Ensure repairs are completed accurately and efficiently

• Maintain high standards for repair quality and customer vehicle condition

• Ensure compliance with manufacturer policies and dealership procedures

• Monitor warranty and manufacturer requirements

• Ensure service records and repair orders are accurate and complete

• Maintain a clean, organized, safe, and professional service operation

• Work closely with the Parts Department, Sales Department, and dealership leadership

• Identify opportunities to improve workflow, efficiency, profitability, and customer satisfaction

Why Grand Prix Subaru?

Grand Prix Subaru is part of the VIP Automotive Group , an established automotive organization committed to exceptional leadership, customer service, employee development, and operational excellence.

Our dealerships provide professional working environments, continuous training, performance-focused leadership, and opportunities for long-term career growth and advancement.

Employee Benefits

• Medical & Dental Insurance

• 401(k) Retirement Plan with Employer Match

• Paid Time Off

• Paid Holidays

• Paid Sick Time

• Family Leave

• Life Insurance

• Short- & Long-Term Disability

• Employee Vehicle, Parts & Service Discounts

• Supplemental Benefit Plans

• Employee Recognition Programs

• Career Growth & Advancement Opportunities

Exceptional Leadership Opportunity. Exceptional Earning Potential.

$230,000 – $300,000+ annually, inclusive of bonuses and performance incentives.

Grand Prix Subaru and VIP Automotive Group are equal opportunity employers.