Court Administration Assistant

Court Administration Assistant

The Court Administration Assistant provides administrative support in a high-volume work environment that requires the ability to multi-task, use strong organizational and communication skills to provide exemplary service, both internally and externally, ensuring that the needs of the Court are met effectively.

The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public's trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time. We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications :

• High school diploma or GED
• Two (2) years of general clerical or administrative experience
• OR
• Combined education and experience qualifications: Post-secondary education may substitute for the experience requirement on a year-for-year basis

Our Preferred Candidate has: Bilingual in Spanish/English

Knowledge, Skills, and Abilities

Knowledge of: Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction

• The use of computer applications including spreadsheets, databases, and word processing software.
• Written and verbal communication with others to convey information effectively
• Providing exemplary customer service
• The preparation of statistical reports

Ability to: Learn policies, procedures, and guidelines established by the Court

• Respond courteously to concerns of the public, attorneys, and employees
• Use effective time management skills to handle multiple tasks at one time
• Excel in a high volume and time-sensitive work environment
• Establish and maintain effective working relationships with others
• Understand and accurately brief oral and written instructions
• Make sound decisions in accordance with regulations, policies, and procedures
• Work as a member of a team with minimal supervision

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Delivers excellent customer service while answering a high volume of calls from internal and external customers
• Receives and distributes incoming and outgoing mail
• Assist prospective jurors/citizens, members of the public, and internal court staff with complex questions regarding a variety of departmental processes and procedures
• Trains new and existing staff on departmental policies, procedures, and processes
• Responds to inquiries and answers questions from Judicial Officers and Judicial Branch staff
• Respond to and handle inquiries regarding jury records
• Performs general clerical duties including but not limited to photocopying, scanning faxing, mailing, and data entry

May travel to off-site locations when necessary to cover jury selection. While performing the duties of this job, the employee is regularly required to speak clearly and hear; see details of objects that are less than a few feet away; sit for long periods of time; stand, walk, use hands to finger handle or feel; reach with hands and arms; and occasionally push, pull or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Judicial Branch facilities are located throughout Maricopa County. This position may be reassigned to other locations. Assignments will be made based upon the needs of the department.