Starbucks Barista

JOB DESCRIPTIONLINCOLNSHIRE, ILJOB TITLE: STARBUCKS BARISTADEPARTMENT: STARBUCKSREPORTS TO: STARBUCKS MANAGERISSUE DATE: JANUARY 1, 2017PURPOSE AND PERFORMANCE GOALSAs a Starbucks Barista, you will create the Starbucks experience for our guests by providing legendary customer service with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.ESSENTIAL DUTIES AND RESPONSIBILITIESEssential duties and responsibilities include the following (other duties may be assigned):• Acts with integrity, honesty and knowledge that promotes the culture, values, and mission of Starbucks.• Maintains a calm demeanor during period of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.• Anticipates customer and store needs by constantly evaluating environment and customers for cues.• Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer leads.• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all employees during each shift. Maintains a clean and organized workspace so that employees can locate resources and product as needed.• Maintains regular and consistent attendance and punctuality.• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.• Recognizes and reinforces individual and team accomplishments by using existing organizational methodsADDITIONAL DUTIES AND RESPONSIBILITIESMust be able to learn quickly, work as a team, and build relationships with customers and fellow employeesSUPERVISORY RESPONSIBILITIES – Not applicableQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND/OR EXPERIENCEHigh school diploma or GED required. Six months customer service experience requiredLANGUAGE SKILLSMust be able to communicate clearly with guests, customers, supervisors and fellow employeesMATHEMATICAL SKILLSMust be able to calculate amounts and apply basic addition, subtraction and multiplicationREASONING ABILITYMust be able to understand and carry out oral and written instructions and request clarification when neededCERTIFICATES, LICENSES, REGISTRATIONSIllinois Food Handler’s CertificationPHYSICAL DEMANDSPractice written safety standards and rules at all times. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Job frequently requires sitting, standing, walking, bending, reaching and rotating of spine. Ability to reach, feel, and climb ladders is required. Job requires lifting up to 50 pounds.Occasional distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odorsHOURSDue to the business demand of the hospitality industry, and the fact that the hotel provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime. Also, depending on the business demand,hours may be reduced at any time.- Associates are held accountable for all duties of job -Acknowledgement:I have read and understand all of the above. I have reviewed the duties for which I am responsible, and understand this job description reflects management’s assignment of essential functions; and nothing herein restricts management/company rights to assign or reassign duties and responsibilities to this job at any time. This job description excludes marginal functions, incidental duties and special projects which I may be required to perform when assigned. I understand that this document does not create an employment contract and that I am employed by RFMBG Lincolnshire, LLC (Marriott Lincolnshire) on an "at-will" basis. #J-18808-Ljbffr RFMBG LINCOLNSHIRE, LLC