Part Time - Transportation Customer Service Representative - A&BS

Job Title: Part-Time Customer Service Representative

Penn State Transportation Services is hiring part-time Customer Service Representatives to assist with all aspects of the parking operation on campus, for this summer and beyond.

Summer events include New Student Orientation, Spikes Baseball, Bryce Jordan Center events, Student Arrival, and camps and conferences.

Duties include:

• Event operations, including sales, controlling access, and assisting during student arrival and departure.
• Assisting customers in campus parking decks with payments at pay-on-foot machines or at the entrances and exits.
• Answering intercom calls from campus parking decks.
• Answering phone calls or replying to customer emails, with the assistance of full-time staff.

These positions mainly cover evening and weekend hours, but opportunities during the business hours exist as well. Scheduling is flexible, with no minimum hours or shift, but we are looking for candidates who are looking to work for 10-20 hours per week. Most hours are based around events, mainly on nights and weekends, but there are some daytime hours. Summer events include Spikes Baseball, New Student Orientation, Arts Fest, and many other small events. Fall and spring semester events include Men's and Women's Basketball, Men's Hockey, all Rec Hall athletic events, Football, Bryce Jordan Center Events, Spikes Baseball and more. Most work will be outside or within the campus decks.

Starting pay is $14 per hour, with raises up to $16 for supervisory positions. Candidates do not need any experience, but we are looking for customer service and basic office skills.