Server Assistant - Busser

Position Summary The Server is responsible for providing guests with an exceptional dining experience that reflects the highest standards of service, etiquette, and culinary knowledge. The role requires attention to detail, impeccable presentation, and a genuine passion for guest satisfaction. Servers are ambassadors of the hotel’s brand and values, ensuring that every interaction leaves a lasting impression of excellence. Key responsibilities include greeting, taking guest orders, anticipating needs and attention to detail. This position requires a strong “client first”, foodservice background and a commitment to maintaining the high standards of Hotel Granduca. Position Essential Functions Greet guests warmly and professionally, escorting them to their tables. Anticipate guest needs, respond promptly to requests, and create a welcoming atmosphere that fosters comfort and enjoyment. Maintain an attentive presence while respecting guest privacy, ensuring their experience is seamless from arrival to departure. Possess comprehensive understanding of all food and beverage items offered, including ingredients, preparation methods, and potential allergens. Provide informed recommendations, answer questions, and accommodate special dietary requests knowledgeably. Stay updated on seasonal changes, chef specials, and wine pairings. Set tables meticulously according to the hotel’s standards, including placement of cutlery, glassware, linens, and decorative elements. Ensure all items are spotless and aligned. Serve food and beverages gracefully, describing each dish if required and or requested, and manage the pacing of service based on guest preferences. Accurately record guest orders, communicate them clearly to the kitchen and bar, and verify that all requests are fulfilled. Monitor timing, coordinate with kitchen and service staff, and confirm that orders are delivered as specified. Recognize opportunities to enhance guest experiences by suggesting premium menu items, specialty cocktails, or exclusive wine selections. Employ upselling techniques with tact and sensitivity, always prioritizing guest satisfaction. Address guest concerns or complaints promptly and professionally. Collaborate with supervisors and managers to resolve issues, ensuring guests leave satisfied and with positive impressions. Follow cash handling procedures, process payments accurately, and balance the cash register at the end of each shift. Comply with all licensing, health, and safety regulations, including responsible service of alcohol guidelines. Work collaboratively with all kitchen staff and bartenders. Communicate effectively with back-of-house staff and bar as needed to ensure a seamless flow between kitchen, bar and dining room. Participate in pre-service meetings and briefings. May require shift work, overtime and/or on call duties. See under “Other. Other duties as assigned. Position Requirements High school diploma or general education degree (GED) . 2–3 years of experience in hotel, country club or fine dining environment. Thorough knowledge in POS systems (i.e., Toast) to process guest orders and payments Familiarity with responsible alcohol service and food handling/safety procedures. Ability to understand and give general instructions in standard situations. Strong organizational, analytical skills, and communication skills in English (verbal and written). Spanish speaking is a plus. Strong customer service orientation with the ability to engage and connect with guests. Strong attention to detail and a proactive, guest-service approach. Positive, professional demeanor and ability to work well in a team environment. Stooping, standing, reaching, and frequent lifting of food/beverages on trays. May be required to work extended periods of time without relief. Must be able to lift, push, pull, or carry items weighing up to 50 pounds. Comfortable working in a busy bar setting and assisting servers as needed. Other Hotel Granduca Houston operates 24 hours a day, 7 days a week. Scheduling may vary based on operational needs, including shifts, start times, and total hours worked per week. Must be able to work flexible hours, including evenings, weekends, and holidays as needed. LOCATION Houston, TX About Us Our firm is built on a shared purpose: Empowering good people to do extraordinary things together. We hire smart, passionate, hard-working people who value both collaboration and independence. United by our brand promise, we own the outcome for clients, investors and partners. Learn more at transwestern.com. All candidates selected for an offer of employment are subject to pre-employment background checks, which may include criminal history, education verification, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to you starting with the firm. #HG #J-18808-Ljbffr