Inside Sales

Job Description

Job Description

PACE Supply’s Napa CA branch is growing fast—and we’re looking for a driven, energetic Inside Sales Specialist, HVAC to help build something great from the ground up.

As an Inside Salesperson, you will have a diverse range of responsibilities, including but not limited to:

• Collaborating with Outside Sales associates to understand customers' requirements and provide suitable product recommendations and solutions.
• Delivering exceptional customer service by promptly preparing and submitting accurate quotations and submittals, ensuring personalized attention to each customer's needs.
• Coordinating closely with the warehouse team to ensure seamless order fulfillment and timely deliveries, demonstrating efficiency in meeting customer expectations.
• Serving as a point of contact for sales inquiries, addressing and resolving customer concerns or questions professionally and promptly.
• Maintaining meticulous records of sales transactions, ensuring accurate documentation of products sold and any additional administrative duties associated with each sale.
• Taking ownership of account management activities, fostering strong client relationships, and proactively identifying opportunities to enhance customer satisfaction and retention.
• Collaborating with the outside salesperson to increase plumbing product sales and participating in joint sales calls.
• Providing quotes from customers by collaborating with the outside salesperson.
• Processing purchases and transfers as needed, while communicating with the purchaser.
• Regularly contributing to the whole sales team and providing counter sales support.
• Integrating and training existing employees on plumbing related products and standard operating procedures.

Qualifications

An equivalent combination of education and relevant experience may be considered.

• High school diploma or equivalent credential required.
• Two years of Plumbing sales experience is preferred.
• Prior experience in Sales or Customer Service Industry with an ability to negotiate and understanding of marketing skills.
• Knowledge of Customer Relationship Management Tools.
• Candidates who thrive in a fast-paced result driven environment by meeting and exceeding all goals and targets.
• Excellent Negotiation Skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Detail-oriented and organized with strong time management skills.
• Team player with the ability to work independently when needed.
• Proficient in using Microsoft Office suite (Word, Excel, Outlook).
• Willingness to learn and adapt to changing customer needs and industry dynamics.
• Ability to work as part of a team and autonomously.
• Highly competitive Sales Skills with a desire to contribute to a winning team / organization.

At PACE Supply, you're more than an employee—you're part of a team that values hard work, integrity, and growth. We offer stable careers, competitive benefits, opportunities for advancement, and a supportive culture where your contributions make a real impact. Whether you're starting your career or taking the next step, PACE is a place where you can build your future.

Company Description

At PACE Supply, you're more than an employee—you're part of a team that values hard work, integrity, and growth. We offer stable careers, competitive benefits, opportunities for advancement, and a supportive culture where your contributions make a real impact. Whether you're starting your career or taking the next step, PACE is a place where you can build your future.