Client Care Representative

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

Client Care Representative / Dispatcher
MondayFriday | 40 Hours per Week
Compensation
Base pay: $33,000 $60,000 (based on experience & performance)
Performance bonuses tied to booking quality, schedule optimization, and technician utilization
Clear growth and advancement opportunities

Exciting Opportunity Alert
Are you confident on the phone, organized, and motivated by results? Do you enjoy helping customers while also driving bookings and keeping a fast-moving schedule full?
Were a growing, family-owned HVAC company looking for a Client Care Representative / Dispatcher to be the heartbeat of our daily operations. This role is critical you are often the first voice our customers hear and a key driver of revenue, efficiency, and customer satisfaction.
This is not a passive call-taking role. You will be expected to convert calls into booked appointments, maximize schedule efficiency, and support our technicians by keeping the day running smoothly.

Why Youll Love Working Here
Consistent Schedule
MondayFriday
40 hours per week
Weekends off
Sales-Driven Incentives
Your performance directly impacts your pay. When you book well, optimize the schedule, and help the team win, you get rewarded.
Growth & Advancement
We promote from within. This role can grow into leadership, operations, training, or customer experience management as the company expands.
Supportive, Team-First Culture
Youll work with a team that respects accountability, clear communication, and professionalism no chaos, no guesswork.

Job Summary
The Client Care Representative / Dispatcher manages inbound and outbound calls, converts opportunities into booked appointments, dispatches technicians efficiently, and ensures a smooth experience for both customers and the field team.

Job Duties
Answer inbound calls and confidently convert inquiries into booked service appointments
Dispatch and route technicians efficiently to maximize productivity and utilization
Communicate clearly with technicians regarding schedules, job details, and customer needs
Confirm appointments and reduce cancellations and no-shows
Identify opportunities to fill schedule gaps and optimize routing
Maintain accurate customer notes and scheduling data in CRM/software
Handle customer concerns professionally while protecting the schedule and revenue
Support the team in delivering a five-star customer experience
Maintain a calm, organized, and professional work environment

What Success Looks Like in This Role
High call-to-booking conversion rates
Full, efficient daily schedules
Minimal downtime and reschedules
Strong customer satisfaction and clear communication
Technicians supported and set up for success

Minimum Requirements
High school diploma or equivalent
Prior experience in customer service, call center, dispatching, or inside sales preferred
Strong communication, persuasion, and multitasking skills
Ability to stay organized and focused in a fast-paced environment
Professional phone presence and positive, accountable attitude
Comfortable using computers, scheduling software, and CRM systems

Ready to Join the Team?
If you enjoy winning on the phones, being part of a team, and getting paid for performance, wed love to meet you.
Apply today and help us deliver exceptional serviceone call at a time.