Dental Schedule Coordinator

Job Description

Job Description

About Company:

As one of the largest primary care practices in Southwest Georgia, Albany Area Primary Health Care (AAPHC) provides health care services to more than 54,000 patients and nearly 217,000 office visits per year. AAPHC is also one of the largest Community Health Centers in our region! To learn more about Community Health Centers, and how this benefits Southwest Georgia.

At AAPHC, we strive to provide comprehensive, coordinated, and continuous care to all who access our services. Did you know that all qualifying medical offices operated by AAPHC are recognized as a Level III Patient Centered Medical Home (PCMH) by the National Center for Quality Assurance (NCQA)? NCQA offers three levels of PCMH recognition with Level III being the highest level. As a Level III PCMH, AAPHC is committed to continuously raising the quality of care within our practices, while also lowering our patients health care costs.

Our health care teams are comprised of physicians, physician assistants, nurse practitioners, and nurse midwives. Assisting these providers are clinical staff members, laboratory personnel, and business office professionals.

Our goal is to always provide access, and even expand access, to your provider so you always can reach AAPHC when you need us most! When you visit an AAPHC office, you can trust that you'll be well cared for by our team. Always.

About the Role:

The Dental Schedule Coordinator plays a critical role in ensuring the smooth operation of dental practice scheduling by managing patient appointments efficiently and effectively. This position is responsible for coordinating with dental professionals, patients, and administrative staff to optimize appointment availability and reduce wait times. The coordinator will handle scheduling conflicts, cancellations, and rescheduling while maintaining accurate records and ensuring compliance with privacy regulations. By facilitating clear communication between patients and dental care providers, the role contributes to an enhanced patient experience and improved clinic productivity. Ultimately, the Dental Schedule Coordinator supports the overall success of the dental practice by maintaining an organized and patient-centered scheduling system.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in scheduling or administrative roles, preferably within a healthcare or dental setting.
• Proficiency with appointment scheduling software and basic computer applications.
• Strong organizational and communication skills.
• Ability to handle sensitive patient information with confidentiality and professionalism.

Preferred Qualifications:

• Previous experience in appointment scheduling
• Experience working in a dental office environment.
• Familiarity with dental terminology and procedures.
• Knowledge of HIPAA regulations and patient privacy standards.

Responsibilities:

• Manage and coordinate patient appointment scheduling for dental services, ensuring optimal use of provider time and resources.
• Communicate with patients to confirm appointments, provide necessary pre-appointment instructions, and address scheduling inquiries.
• Collaborate with dental staff to accommodate urgent cases, reschedule cancellations, and adjust schedules as needed.
• Maintain accurate and up-to-date patient records related to appointments and scheduling changes in compliance with HIPAA regulations.
• Utilize scheduling software and tools to track appointments, generate reports, and identify opportunities to improve scheduling efficiency.

Skills:

The Dental Schedule Coordinator uses strong organizational skills daily to manage multiple patient appointments and ensure efficient use of dental providers' time. Effective communication skills are essential for interacting with patients and dental staff to confirm appointments and resolve scheduling conflicts. Proficiency with scheduling software enables the coordinator to maintain accurate records and quickly adapt to changes in the schedule. Attention to detail is critical to ensure compliance with privacy regulations and to prevent errors in patient information. Additionally, problem-solving skills help the coordinator address unexpected scheduling challenges and improve overall workflow within the dental practice.