Senior Logistics Coordinator, Dispatch, Road Transport US

Senior Logistics Coordinator, Dispatch, Road Transport US

Lancaster

Nearest Major Market: Dallas Nearest Secondary Market: Fort Worth

The Senior Logistics Coordinator, Dispatch is responsible for coordinating complex transportation activities to ensure the safe, timely, and efficient movement of freight while delivering exceptional customer service. This role manages high-priority and specialized shipments, independently resolves complex transportation issues, and serves as a key operational liaison between customers, company drivers, contractors, partner carriers, and internal stakeholders. The position requires advanced transportation knowledge, sound decision-making skills, and the ability to balance customer expectations with operational requirements in a fast-paced environment.

Duties & Responsibilities

• Transportation Coordination & Account Management
• Driver, Carrier, and Customer Support
• Operational Support & Process Coordination
• Compliance
• General Responsibilities

Education & Experience

High school diploma or GED required; Associate's or Bachelor's degree in Business, Logistics, Supply Chain Management, or a related field preferred. Three (3) to five (5) years of progressive experience in truck dispatch, transportation operations, or logistics coordination required, including prior experience dispatching company drivers and/or third-party carriers required Experience coordinating complex freight movements, including time-sensitive, specialized, or high-value shipments preferred. Experience managing customer relationships and resolving complex transportation and service issues. Working knowledge of DOT regulations, Hours of Service requirements, and transportation compliance. Experience utilizing transportation management systems (TMS), dispatch software, and operational reporting tools. Demonstrated ability to independently manage multiple priorities and make sound operational decisions within established guidelines.

Skills & Competencies

Advanced knowledge of truck dispatch and transportation operations. Strong analytical, problem-solving, and decision-making skills. Strong English language skills, including reading, writing, and verbal communication; Spanish is a plus. Excellent verbal and written communication skills. Strong interpersonal skills with the ability to build effective relationships with customers, drivers, contractors, carriers, and internal stakeholders. Proficiency in Microsoft Office applications and transportation management systems. Excellent organizational and time management abilities. Strong attention to detail and accuracy. Ability to independently resolve complex operational issues while recognizing when escalation is appropriate. Adaptability and flexibility in a dynamic operational environment. Customer-focused, self-motivated, results-oriented, and committed to continuous improvement and service excellence.

Physical Demands

This position is primarily sedentary and requires prolonged periods of sitting while working at a computer workstation. Frequent use of hands and fingers for typing and operating office equipment is required. The employee must effectively communicate with customers, drivers, contractors, carriers, and team members through telephone, electronic, and in-person communication. Occasional standing, walking, bending, reaching, and lifting of light office materials may be required. Close visual acuity is necessary for reviewing operational data and documentation.

Work Environment

This position operates in a combination of office, dispatch center, terminal, and transportation operations environments. This role requires frequent interaction with customers, drivers, contractors, partner carriers, and internal stakeholders in a fast-paced, deadline-driven setting. Moderate noise levels associated with transportation operations, telephones, radios, and general business activities are common. Occasional presence in terminal or yard environments may be required and may involve exposure to varying weather conditions. Flexibility to support operational needs, including non-standard business hours, may be required based on business demands.

The expected base pay range is $65,000.00 $75,000.00 Annual. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.