Information Technology Operations Specialist

Title: Enterprise Operations Center Specialist - Mid

Job Type: Contract to Hire

Pay: $29-$32 an hour

**The rate may be negotiable based on experience, education, geographic location, and other factors.

Location: Onsite, 5 days a week – Washington, DC

Job Description:

Akkodis is seeking an Enterprise Operations Center Analyst for a Contract-to-Hire position with a client in Washington, DC. The analyst will monitor enterprise infrastructure and systems, respond to events and alerts, coordinate incident resolution, and communicate with technical teams, site contacts, and outside vendors.

Enterprise Operations Center Analyst responsibilities include:

• Monitor enterprise systems, networks, infrastructure, hardware, and other critical services for events, alerts, service degradation, and outages.
• Respond to automated monitoring alerts, emails, notifications from outside vendors, and direct checks of critical systems.
• Perform initial incident analysis and contact appropriate points of contact to confirm reported events.
• Troubleshoot affected configuration items by performing activities such as ping tests, reviewing router and switch logs, and checking interface status.
• Escalate technical issues to Tier III teams and coordinate resolution activities.
• Open, assign, update, and manage IT service management tickets, including tickets with outside vendors.
• Generate incident notifications and follow-up communications regarding cyber incidents, system outages, service degradation, and operational status.
• Prepare daily operational status reports, morning summary reports, and weekly reports.
• Initiate the Critical Incident Management process and support the Incident Response Bridge process.
• Document bridge-call activities, update outage communications, and contact required technical team members.
• Gather and document information for Root Cause Analysis reports, assign sequential RCA numbers, and identify content appropriate for the knowledge management repository.
• Provide onsite troubleshooting and hands-on support for executive support and Tier III teams during off-hours.
• Escort authorized personnel who do not have data center access credentials.
• Maintain point-of-contact and site information for remote locations.
• Create, maintain, and update standard operating procedures for Incident Management Center processes.

Desired Qualifications:

• Minimum of two years of related experience supporting an Enterprise Operations Center.
• Experience monitoring and managing enterprise systems and networks using advanced monitoring technologies and tools.
• Knowledge of standard incident management, escalation, and event-monitoring processes.
• Experience troubleshooting network connectivity, routers, switches, system logs, and interface status.
• Ability to coordinate technical incidents across internal teams, external vendors, and remote-site contacts.
• Experience preparing incident communications, operational reports, Root Cause Analysis documentation, and standard operating procedures.
• Familiarity with ServiceNow.
• Familiarity with Operations Bridge Manager, or OBM.
• CompTIA Security+ CE certification preferred.
• Ability to work onsite in Washington, DC within a 24/7 operational environment, including weekends and federal holidays.

If you are interested in this role, then please click APPLY NOW.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit .

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance