BILLING TECHNICIAN

Salary : $46,529.60 - $74,422.40 Annually
Location : City Hall (181 South Street), Gastonia, NC
Job Type: Full Time
Job Number: 01809
Department: Finance
Division: Financial Services/Accts Receivable
Opening Date: 10/21/2026
Closing Date: 11/17/2026 5:00 PM Eastern
FLSA: Non-Exempt


General Definition of Work
The purpose of this position is to provide administrative support work involving the preparation and maintenance of billing or related records. This job works under close to general supervision according to set procedures but determines how or when to complete tasks.

Essential Functions/Duties

• Prepares and issues monthly invoices for electric, water and sewer.
• Reviews reports for missed or incorrect meter readings, incorrect data entry or customer profile information, water leaks or service problems and processes adjustments to customer accounts as needed.
• Interacts frequently with customers to discuss high bill concerns and takes necessary action to research problems to help customers understand their usage and potential problems contributing to high or no usage.
• Performs computations and posts to statistical and other records applying knowledge of billing procedures and processes.
• Calculates adjustments in accordance to City policy.
• Operates computer, calculator and other standard office equipment necessary to maintain billing and related records, including data entry.
• Prepares and maintains account records, office files and a variety of other records.
• Performs related work as assigned.

Education/Experience/Physical Demands/Special Requirements/Additional Information
MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

• High School Graduation or GED equivalent.
• Six months of accounting, bookkeeping or related experience or an equivalent combination of education, training and experience.

PHYSICAL DEMANDS:

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

UNAVOIDABLE HAZARDS (WORK ENVIRONMENT):

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

• None.

SPECIAL CERTIFICATIONS AND LICENSES:

• None.

AMERICANS WITH DISABILITIES ACT COMPLIANCE

The City of Gastonia is an Equal Opportunity Employer. ADA requires the City to provide reasonable accommodation to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management.

STANDARD CLAUSES

May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the City.

This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.


ESSENTIAL SAFETY FUNCTIONS

It is the responsibility of each employee to comply with established policies, procedures, and safe work practices. Each employee must follow safety training and instructions provided by their supervisor. Each employee must also properly wear and maintain all personal protective equipment required for their job. Finally, each employee must immediately report any unsafe work practices or unsafe conditions as well as any on-the-job injury or illnesses.


Every manager/supervisor is responsible for enforcing all safety rules and regulations. In addition, they are responsible for ensuring that a safe work environment is maintained, safe work practices are followed, and employees are properly trained.
High Deductible Health Plan with HSA
Dental
Vision
Life
Supplemental Insurance Plans
Pension (Local Government Employees' Retirement System)
401(k)
457
Short-term/Long-term Disability
Dependent Care Plan
Employee Assistance Program
On-Site Health Clinic
Employee Educational Assistance Program
Sick Leave (12 days per year)
Initial Employment Vacation: Starting at 12 days per year
Holidays (11 days per year)
Personal Day (1 day per year)

A comprehensive list of benefits can be found online at