Practice Manager

JOB TITLE: Practice Manager

DEPARTMENT: Heath Center

REPORTS TO: Director of Operations

STATUS: Exempt

SUMMARY: Manages the staff and operations of a medical office and/or multiple sites as assigned.


ESSENTIAL DUTIES AND RESPONSIBILITIES: This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

STAFF SUPERVISION:

• Collaborates with Director of Operations to hire and develop qualified staff.
• Coordinates training of all new personnel according to policy and procedures.
• Retains high performing staff through timely feedback, education, coaching and supervision.
• Assures staff education targets appropriate topics, using needs assessment, occurrences, industry trends and practice goals to prioritize resources.
• Keeps staff informed of changes in departments/centers and policies or procedures through daily communication and monthly staff meetings.
• Facilitates at least twice weekly care team meetings for patient level discussions.
• Prepares and conducts fair and objective performance appraisals. Addresses performance problems through effective and timely corrective actions.

CUSTOMER FOCUS:

• Collaborates with Providers and Medical Staff to ensure quality medical care for all patients.
• Ensures customer services levels are maintained through effective scheduling, training and assignment of staff.
• Works to ensure that customer service is a priority; promptly responds to patient needs and issues and works through appropriate resources to effectively resolve.
• Develops and implements quality improvement practices to meet the center's standards for quality.

PATIENT CARE:

• Ensures patients receive care in a safe and supportive environment.
• Ensures patient's rights and needs are respected regarding treatments, medications, and procedures.
• Ensures patient confidentiality.
• Ensures comprehensive approach to preventive and chronic care, through role definition and processes, staff learning, supervisory observation, staff assignments, and monitoring of key population metrics.

OPERATIONS:

• Organizes and establishes work standards to ensure efficiency and productivity.
• Informs Director of Operations of office activities that require attention and recommends solutions to operating problems.
• Maintains equipment, supplies, and building structure.
• Reviews and monitors monthly budgets for all expenditures.

SUPERVISORY RESPONSIBILITIES: Directly supervises all staff in the Medical Office. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.


Requirements

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty


satisfactorily. 1-2 years of Managing a medical office (Residency experience preferred)


The requirements listed below are representative of the knowledge, skill, and/or


ability required. Reasonable accommodations may be made to enable individuals with


disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Degree from an accredited program in Nursing, Public Health and/or Business; or two to three


years related medical office management experience and/or training; or equivalent


combination of education and experience.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance


instructions, and procedure manuals. Ability to write routine reports and correspondence.


Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of concrete variables in situations


where only limited standardization exists. Ability to interpret a variety of instructions furnished


in written, oral, diagram, or schedule form.

COMPUTER SKILLS:

To perform this job successfully, an individual must have intermediate skills in a variety of


software programs to include Microsoft products, current practice management system, and


electronic medical record.

CERTIFICATES, LICENSES, REGISTRATIONS:

OTHER SKILLS, KNOWLEDGE AND ABILITIES:

Skill with patients in lower socio-economic sectors of the community. Ability to speak Spanish


desirable.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an


employee to successfully perform the essential functions of this job. Reasonable


accommodations may be made to enable individuals with disabilities to perform the essential


functions.

While performing the duties of this job, the employee is frequently required to stand; walk; use


hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is


occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift


and /or move up to 50 pounds. Specific vision abilities required by this job include close vision,


distance vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee


encounters while performing the essential functions of this job. Reasonable accommodations


may be made to enable individuals with disabilities to perform the essential functions. While


performing the duties of this job, the employee are occasionally exposed to fumes or airborne


particles; toxic or caustic chemicals and risk of radiation. The noise level in the work


environment is usually moderate.