Patient Coordinator (51180)
Capitol Imaging Services
Patient Coordinator
Houston - Houston MRI Woodlands - The Woodlands, TX 77380
Overview
Position Type Full Time
Description
Patient Coordinator Full-Time (Monday through Friday from 9:00 AM to 6:00 PM - Available to work 1-2 Saturdays per month and remain until 8:00 PM at least one day per week.)
At Capitol Imaging Services (Diagnostic Imaging Services), we are seeking a compassionate, organized, and detail-oriented Patient Coordinator to join our imaging facility team. This role is essential in ensuring a smooth and supportive experience for our patients from the moment they schedule their appointment to the completion of their visit. The ideal candidate will have a strong understanding of the healthcare industry, a passion for patient care, and the ability to manage multiple administrative tasks efficiently. At Capitol Imaging Services, we believe in delivering not just high-quality diagnostic services, but also compassionate care. As a Patient Coordinator, you'll play a vital role in making each patient feel seen, heard, and supported.
Key Responsibilities:
- Patient Scheduling: Coordinate and schedule imaging appointments, ensuring optimal use of facility resources and timely patient care.
- Insurance Verification: Confirm insurance eligibility and benefits prior to appointments; communicate coverage details to patients as needed.
- Appointment Management: Monitor the schedule daily to identify cancellations and proactively backfill open slots to maintain efficiency.
- Patient Communication: Serve as the first point of contact for patientsanswering calls, responding to inquiries, and providing clear, empathetic guidance.
- Data Entry & Record Keeping: Accurately input patient information into the electronic medical record (EMR) system and maintain up-to-date records.
- Collaboration: Work closely with radiologists, technologists, and administrative staff to ensure seamless patient flow and coordination.
- Customer Service: Provide a warm, welcoming environment for patients and their families, addressing concerns with empathy and professionalism.
Qualifications:
- Experience: Minimum 12 years in a healthcare or medical office setting, preferably in radiology or imaging services.
- Knowledge: Familiarity with medical terminology, insurance processes, and HIPAA regulations.
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in scheduling software and EMR systems
- Attributes: Empathetic, patient-focused, dependable, and passionate about helping others.
Vacancy posted 3 days ago
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