Front of House Manager

Job Description

Job Description

Porchlight, from Danny Meyer’s Union Square Hospitality Group, is a true New York neighborhood bar. Since 2015, we've focused on serving up cold drinks with warm hospitality. American bar fare, classic cocktails, live music and good times in the heart of Chelsea. Come on in!

 

Who you are: 

The Front of House Manager, in collaboration with the leadership teams, will set communicate standards and practices for the restaurant to ensure a high performing and fulfilled team. They work closely with the management teams to drive service each day and inspire team members to work together and hold one another accountable to the standards set. They educate and support the service team to create the best dining experience for all guests and the best work environment and experience for all employees.

What you’ll do:

• Cultivate a culture of enlightened hospitality for all stakeholders that supports our business objectives and growth
• Maintain excellence and cleanliness of the dining room, ensuring that appropriate physical inventory is always available to employees and guests and that all staff is properly acquainted with appropriate CGS as it pertains to the cycle of service
• Maintain positive working relationships with kitchen leaders and line staff throughout service periods, ensuring effective and timely communication
• Continuously provide support to all service staff and actively participate in the cycle of service as needed
• Work with beverage management to conduct, reconcile and submit month end beverage inventory
• Remain current and compliant with the correct HR practices and policies, holding employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary
• Ensure that the Payroll process is completed accurately, on time and according to business/accounting procedures
• Ensure DOL/Health Department compliance as it pertains to the operation
• Provides feedback and guidance with excellence and hospitality in mind, ensuring that all team members have a pathway for growth and development
• Consistently looks for internal and external opportunities to build our growing team

What we need from you:

• 2+ years dining room experience in hospitality & fine dining, management experience preferred
• Excellent food and beverage knowledge
• Strong passion for and skill in education
• Excellent verbal & written communication
• Understanding of Microsoft Office applications (Excel, Word, Outlook etc.)
• Preferred Bachelor’s Degree or Certification in Hospitality-related field or equivalent expertise gained from time on the job
• English fluency and Spanish preferred 

What you’ll get from us:

At Union Square Hospitality Group,  extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Front of House Manager, you’ll enjoy:

• Competitive pay and bonus potential : Annual compensation of $70,000 - $75,000, plus eligibility for a performance-based bonus, with consideration for your experience and impact
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Investing in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Dining Credit : An annual dining credit to enjoy exceptional meals and experiences at any of our restaurants 
• Dining Discount: A 51% dining discount across the entire USHG family of restaurants to share unforgettable meals with friends and loved ones 
• Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

Putting Enlightened Hospitality into Practice

Integral to our culture are our six behaviors. Our behaviors guide how we work together.

• We play to win with humble swagger.  Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
• Turn over the rocks and always be connecting dots  to build uplifting experiences and relationships
• Center the salt shaker  with an unwavering commitment to excellence and the values that matter most
• Write a great next chapter.  The road to success is paved with mistakes well-handled
• Bring a charitable assumption  and err on the side of generosity
• Leave our campsite better than we found it;  always responsible for the impact of our wake

 

*The above represents the expected salary for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.