Help Desk Technician

Surface Mount Automation Technician

Installation, repair, and process engineering support of Company SMT automation equipment

Key Responsibilities:

• Field Installation of Company Surface Mount automation equipment throughout North America.
• Field Troubleshoot, Repair, Training, and Process support of Company Surface Mount Automation equipment.
• Field Custom Modification & Retrofit of Company Automation equipment.
• Customer Management
• Engineering Level Technical Phone Support.
• Engineering Level data collection including written and oral reports.
• Comprehension of Electrical schematic, blueprint, and mechatronics drawings.
• Capability of working in both team and independent work environments with limited supervision.
• Strong verbal communication skills with both customer and other company Technical Depts.
• Knowledge of Windows and be comfortable installing software.
• Flexibility to travel and perform job assignments at short notice.
• Strong Aptitude with current computing applications and networking processes.
• Travel within US and Canada - Monday-Friday; approximately 75% of time
• Other duties as assigned by Manager.
• Bachelor of Science in Engineering preferred.
• SMT experience preferred - electronics manufacturing industry
• Strong aptitude with electrical and mechanical diagnostics/repairs.
• Aptitude with modern PC applications & networking concepts.
• Employee is required daily to stand, walk, and work with hand and automated tools.
• Employee is required to climb or balance, reach for controls, stoop, kneel, crouch or crawl, and stand for long periods.
• Individual may be required to lift and move at least 50 lbs.
• Moderate noise level.

Required Skills and Experience:

• Responsibilities will include at all times representing company in a professional manner.
• Individual must have excellent verbal communication and customer service skills.
• This position requires knowledge of general office procedures and computer literacy.
• The employee must also be a team player that is capable of acting in a manner that maintains harmony and cooperation within the company and customers alike.
• Individual must possess strong analytical skills.
• Must have the flexibility for frequent travel on short notice, and
• Should expect about 75% travel with this position (mostly west coast/ 25% nationwide). In the field 100% of time.