CASE MANAGER

Case Manager - Hub

Callen-Lorde Community Health Center provides sensitive, quality health care and related services targeted to New York's lesbian, gay, bisexual, and transgender communities — in all their diversity — regardless of ability to pay. To further this mission, Callen-Lorde promotes health education and wellness, and advocates for LGBTQ+ health issues.

About the Role

The role is responsible for reducing barriers to care by supporting patients in navigating health and social service systems. This position empowers patients with the tools, knowledge, and resources they need to advocate for themselves while serving as a critical link between patients, service providers, and community-based social services.

The role places a strong emphasis on prevention and patient education, including HIV prevention strategies such as PrEP and PEP, long-acting injectable (LAI) treatments, and broader preventive care services. Experience or familiarity with sexual health education and adult patient care is highly valued.

Key Responsibilities

• Identify and help remove barriers that prevent patients from accessing timely and appropriate care.
• Support patient through education, follow-up, and care coordination.
• Encourage and track medical and specialist appointments to ensure continuity of care.
• Assist patients in achieving and maintaining stable housing by connecting them with appropriate housing resources and supports.
• Support public and private benefit navigation and maintenance, including referrals, renewals, and coordination with external agencies.
• Provide patients with education, tools, and resources that promote self-advocacy and informed decision-making.
• Serve as a liaison between patients, service providers, and social service organizations to ensure coordinated, patient-centered care.

Qualifications

• High school diploma or GED preferred.
• In the absence of education credentials, experience in social services, case management, and/or health care will be considered.
• Strong computer competency, including knowledge of Electronic Medical Records, Computerized Appointment/Billing Programs and other Microsoft Office Programs.
• Strong customer service orientation.

Desired Characteristics, Skills

• Ability to work independently yet be team focused.
• Ability to remain calm, focused, and helpful under stress.
• Knowledge of Microsoft office programs and utilization of these tools for scheduling and communication.
• Strong communication and interpersonal skills.
• Commitment to the mission of Callen-Lorde.