Real-Time WFM Lead & Command Center Coach
Jobtailor
Jobtailor is seeking a Workforce Management Lead to partner with operations in real-time decision making and strategic planning. You will monitor intraday performance and drive mitigation actions across multiple centers, shaping command center processes for reliability. The role requires deep experience in workforce management within contact centers, strong analytical skills, and advanced knowledge of NICE IEX and MS Office. #J-18808-Ljbffr Jobtailor
Vacancy posted 6 hours ago
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