Chat Support Agent

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We are seeking a reliable and customer-focused Chat Support Agent to join our growing remote support team. As a Chat Support Agent, you will provide real-time assistance to customers through our online chat platform, helping resolve inquiries, issues, and guiding them through products and services.

Key Responsibilities:

• Respond promptly to customer inquiries via live chat

• Provide accurate, valid, and complete information using the right methods/tools

• Handle customer complaints and provide appropriate solutions within time limits

• Identify and assess customers' needs to achieve satisfaction

• Maintain a positive, empathetic, and professional attitude toward customers at all times

• Document all interactions clearly and concisely

Requirements:

• High school diploma or equivalent

• Excellent written communication skills

• Typing speed of at least 40 WPM

• Basic computer proficiency and ability to multitask

• Reliable internet connection and a quiet workspace

• Positive attitude and willingness to learn

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Expected hours: No less than 20 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift
• Rotating shift
• Split shift

Work Location: Remote