Division Vice President of Operations

Job Description

Job Description

About the Role

The Division Vice President is the most senior operational leadership role at Legacy Service Partners, reporting directly to the CEO. You will be responsible for leading operational performance and growth across all brands in your assigned division, with direct P&L accountability for a portfolio of $300M or more. You will work relentlessly to remove roadblocks and ensure Regional Directors, Regional VPs, and General Managers are hyper-focused on the highest-impact priorities in their businesses. This role requires a seasoned multi-brand, multi-site operator who can lead at scale while staying close enough to the business to know when something is wrong after it shows up in the numbers.

Key Responsibilities

• Divisional Strategy: Develop and implement divisional operational strategies aligned with company objectives through the regional "pod" structure spanning operations, finance, human resources, marketing, and technology.
• Senior Leadership Development: Lead, mentor, and develop Regional Directors, Regional VPs, and flagship brand General Managers. Conduct regular performance reviews, deliver direct feedback, and build professional development plans that strengthen the division's leadership pipeline.
• Financial Ownership: Own the division budget and ensure all brands within the division meet or exceed financial targets and operational goals. Analyze financial reports and KPIs to identify opportunities for improvement, cost reduction, and revenue growth.
• Operational Excellence: Work directly with regional and local leadership teams to drive day-to-day execution across multiple locations. Spend significant time onsite, particularly during challenging periods, to provide hands-on leadership where it matters most.
• Sales Growth & Margin Expansion: Identify opportunities for revenue growth within the division and develop plans to capitalize on them including an effective sales process. Lead efforts to bring new margin improvement initiatives and strategies to the division and rollout successfully.
• Customer Experience: Ensure exceptional customer service standards are maintained consistently across all locations within the division.
• Safety: Implement and enforce safety protocols and procedures to maintain a safe working environment for employees and customers across all division locations.
• Executive Reporting: Lead the preparation of monthly and quarterly financial and operational reviews for the division. Present results, challenges, and strategic plans directly to the CEO and executive leadership team.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field
• 15+ years of experience in senior operations leadership within a multi-brand, multi-site field services organization
• Demonstrated experience managing P&Ls of $300M or larger across a distributed portfolio of businesses
• Proven track record of driving operational performance, developing senior leaders, and scaling organizations
• Experience managing a distributed workforce and using KPIs driving accountability at scale
• Exceptional financial acumen with deep experience managing complex budgets and P&L performance
• Strong strategic thinking, executive communication, and organizational leadership skills
• Proficiency in operational and financial software and tools
• Frequent weekly travel within the assigned division, with particular focus on underperforming businesses
• Master's degree preferred
• Prior experience in residential home services preferred

Who You Are

You are a clear communicator who puts employees and partners first, a creative problem-solver who doesn't let things linger, and someone who moves fast without cutting corners. Above all, you hold yourself to a higher standard. In your work, your judgment, and how you treat people.

What Onboarding Looks Like

In your first 30 days, you will assess the full division by meeting with Regional Directors, Regional VPs, and flagship GMs, reviewing divisional financial performance, and developing a clear picture of where the business is strong and where it needs work. By day 60, you will have established your operational rhythm with the regional leadership team, aligned with the CEO on divisional priorities, and be actively driving progress on the most critical opportunities. By day 90, you are operating as the clear, authoritative leader of the division by holding the leadership team accountable, driving the performance cadence, and functioning as the CEO's most trusted operational partner.

The 5 Big Things — What Success Looks Like

• Consistent operational excellence: All locations across the division operate efficiently, following established best practices. Regional Directors and GMs are focused on the right priorities, and execution is tight at every level of the organization.
• Financial performance and growth: The division consistently meets or exceeds financial targets at $300M+ in P&L scale, with KPIs closely monitored and deliberate strategies in place to drive sales, increase profitability, cost discipline, and expansion.
• A leadership team that wins: Regional Directors and General Managers are well-developed, highly engaged, and performing at a high level, with the mentorship, accountability, and professional development structures that sustain excellence over time.
• Exceptional customer experience: Customer service standards are consistently high across the entire division, driving strong retention, positive brand reputation, and loyalty in every market.
• Strategic project planning and execution: You successfully develop and execute strategic plans that improve and grow businesses across the division by leveraging the right platform resources, maintaining momentum on complex initiatives, and delivering results that compound over time.