Vendor Communications Specialist

Vendor Communications Specialist

The Vendor Communications Specialist is the frontline point of contact for all vendor-related inquiries, with a primary focus on managing high-volume phone and email communication regarding order status. This role ensures that suppliers receive clear, timely updates and that internal teams stay informed about any changes that may impact production flow. The specialist monitors open orders, follows up on delays, clarifies requirements, and maintains accurate documentation of every interaction. Success in this position comes from strong communication skills, steady attention to detail, and the ability to keep information moving smoothly between vendors and operations in a fast-paced manufacturing environment.

Qualifications:

2+ years of experience in customer support, call center, or customer-focused role

Experience with managing customer's order status

Ability to manage a high-volume email inbox

Experience with MRP, CRM, or ERP systems

Job Description

In this role, you manage a shared inbox, support 2550 vendors, and ensure customer orders align with internal processes and production capabilities. You review and verify orders in the MRP system, communicate regularly with customers, and collaborate closely with production to meet required delivery dates.

Responsibilities

• Manage a shared email inbox daily and respond to customer and vendor inquiries within established time frames.
• Support and maintain relationships with approximately 2550 vendors, ensuring clear communication and timely follow-up.
• Review the MRP system to ensure customer order due dates align with required delivery dates and production capacity.
• Verify customer purchase orders against internal work orders to confirm the company can comply with process requirements.
• Ensure all process requirements are correctly flowed down from customer purchase orders to internal work orders.
• Provide continuous updates to customers on the status of their orders within the allotted four-hour response time.
• Communicate with customers to obtain additional blueprints, drawings, or other documentation required for processing orders.
• Coordinate with production teams to obtain estimated completion dates (ECDs) for orders and relay this information to customers and vendors.
• Prepare orders in ship-out or other designated areas as needed to support on-time delivery.
• Develop daily reports on order status and communicate key updates and priorities to production.
• Collaborate regularly with production floor personnel and supervisors to resolve issues and keep orders on schedule.
• Perform data entry and maintain accurate records in ticketing systems, spreadsheets, and other administrative tools.
• Utilize Microsoft Office and other software tools to track orders, generate reports, and support operational workflows.

Job Type & Location

This is a Contract to Hire position based out of Seattle, WA 98108.

Pay and Benefits

The pay range for this position is $28.00 - $32.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Seattle, WA 98108.

Application Deadline

This position is anticipated to close on Jul 6, 2026.