On-Site IT Support Technician - End-User & SLA Focus

Softthink Solutions is seeking an IT Helpdesk Specialist to deliver on-site and remote support for City of Canton staff. You will handle tickets, troubleshoot workstations, printers, and basic network issues, and escalate to senior engineers when needed. You will maintain detailed documentation in the ticketing system, meet SLA targets, and participate in after-hours incidents. An associate degree in IT is preferred, with A+, Network+, MCP certifications boosting eligibility. #J-18808-Ljbffr Softthink Solutions