Medical Receptionist (Bilingual English/Spanish)

Position Overview:
We are seeking a professional and detail-oriented Patient Access Representative for a temporary 3-month assignment , with the potential to transition to a permanent role in the future (though not guaranteed). This position plays a critical role as the first point of contact for patients and visitors, ensuring smooth operations in a fast-paced outpatient healthcare environment.

Schedule:

• Monday through Friday, 8:00 AM to 5:00 PM, with a one-hour lunch break.
• Requires one Saturday per month, with a flexed workday to maintain a 40-hour workweek.

Compensation:

• $23.00 per hour

Key Responsibilities

• Patient Registration & Check-In:

  • Welcomes patients and visitors promptly and professionally.
  • Assists patients in completing registration forms and ensures demographic and insurance information is entered accurately into the system.
  • Verifies insurance eligibility and assists patients in selecting a Primary Care Provider (PCP) if needed.

• Scheduling and Pre-Registration:

  • Reviews provider schedules in advance to ensure pre-registration for new patients.
  • Schedules and confirms patient appointments, including identifying required ICD-10 codes.
  • Resolves scheduling conflicts and maintains appointment updates throughout the day.

• Reception and Telephone Communication:

  • Answers and routes incoming telephone calls or takes detailed, accurate messages.
  • Coordinates with the answering service regarding office hours and provider coverage.
  • Assists with prescription refill requests in accordance with established processes.

• Check-Out and Payment Processing:

  • Reviews charge/encounter tickets for accuracy and completeness.
  • Collects copayments and outstanding balances, calculating patient financial responsibility in compliance with policies.
  • Issues receipts, balances the cash drawer daily, and ensures billing information is routed appropriately.

• Office Operations:

  • Assists with medical record requests, document scanning, and referrals as needed.
  • Opens or closes the office according to shift requirements, ensuring security and proper equipment management.
  • Follows established front office workflows, offers feedback for improvement, and supports team success.

• Performs other duties as assigned by the supervisor.

Requirements

Education:

• High School Diploma or GED required.

Experience:

• At least one year of experience as a receptionist, preferably in an outpatient healthcare setting.
• Prior experience with automated scheduling and computers preferred.
• Experience handling and balancing cash is an asset.

Knowledge, Skills, and Abilities:

• Demonstrated commitment to exceptional customer service.
• Proficiency with general office equipment, as well as familiarity with common scheduling and billing software.
• Strong communication and organizational skills.
• Attention to detail and the ability to handle confidential information appropriately.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.