Business Development Manager

CX Program ManagerLocation: Clayton, MissouriThis role incubates and pilots new programs and processes to mature recurring revenue offers, including software and services, within the CX portfolio, and develops and executes migration plans. It designs scalable strategies to reduce attrition and drive expansion across renewals and lifecycle motions, while leading cross-functional initiatives with Product Management, Sales, and other business stakeholders to shape future-state offerings and transformation roadmaps. The position leverages AI tools to deliver actionable insights, inform strategic program design, and drive scalable business development initiatives that enhance recurring revenue, optimize contracts, and enable partner and market growth.Responsibilities also include delivering product and systems knowledge to Cisco sales and/or partner teams through demos, enablement sessions, and strategic alignment forums, hosting regular field and/or partner calls to review pipeline forecasts, top account status, and drive proactive interventions, and facilitating QBRs to assess performance, identify gaps, and align on shared metrics and strategic objectives. Additionally, the role identifies new business opportunities, process improvements, and market trends to inform CX's renewals and expansion strategy, serves as a senior advisor across CX to influence investment decisions and shape scalable business models, and collaborates with internal teams to ensure field and/or partner readiness for new programs and offers.What You'll Do:Leads moderately complex projects to launch new programs and implement scalable processes across multiple accounts or regions, ensuring alignment among cross-functional teamsUtilizes understanding of CX portfolio to assist in scaling strategies and enablement for multiple recurring revenue offersInfluences outcomes across related teams and assigned accounts, contributing to program expansion and contract optimizationParticipates in discovery and feedback sessions internal, field sales and/or partner teams to understand evolving customer needs and pain pointsHelps coordinate enablement activities and program launches that address specific customer segments, supporting expansion and retention effortsTracks customer outcomes and escalates risks or opportunities for improvement in program adoption, collaborating with sales and/or partner teamsLeads coordination of new programs and process rollouts for assigned customer segments, ensuring accurate tracking and reporting of adoption metricsAssists in refining program delivery by identifying opportunities to automate manual steps and streamline engagementCollaborates with internal teams to update enablement resources and support the scaling of successful pilotsParticipates in the evaluation of new CX technologies and tools, helping assess their fit for program expansion as well as field sales and/or partner enablementContributes to the integration of automation and analytics into pilot programs, supporting continuous improvement and scalabilityCollaborates with internal teams to update technical documentation and share insights that enhance field and/or partner readinessCoordinates with cross-functional teams to launch new programs, ensuring alignment on goals and responsibilitiesFacilitates knowledge sharing and best practices across field and/or partner teams to support consistent program deliveryBuilds credibility by reliably supporting team initiatives and participating in process improvement effortsMinimum Qualifications5+ years of related experienceMasters + 3 years of related experiencePhD + 0 years of related experience