Shift Lead

Job Description

Job Description

Benefits:

• Employee discounts

SHIFT LEAD | KIN. SOCIALBenefits & Perks

• Competitive compensation

• Flexible scheduling

• Career growth and advancement opportunities

• Leadership development

• Supportive, team-focused work environment

• Opportunity to grow within Quartiere Restaurant Holdings

About the Role

KIN. Social by Quartiere Restaurant Holdings is looking for a confident, dependable, and hospitality-driven Shift Lead to join our team in Stamford, CT.

This is a hands-on leadership role for someone who enjoys being part of service while also helping guide the team and keep the restaurant running smoothly. Our Shift Leads set the tone on the floor, support team members, maintain service standards, and step in to solve problems as they arise.

The ideal candidate has strong restaurant experience, leads by example, communicates well, and knows how to balance taking care of guests with keeping the team organized and focused.

Responsibilities

• Help lead front-of-house operations during assigned shifts

• Maintain an active presence on the floor and support the team throughout service

• Help coordinate servers, bartenders, hosts, runners, and other support staff

• Monitor the flow of service and make adjustments as business needs change

• Delegate side work, opening, closing, and other shift responsibilities

• Ensure team members are following KIN. Social service standards and procedures

• Coach and support team members in the moment when needed

• Address guest concerns professionally and work toward appropriate resolutions

• Communicate with the kitchen and bar to help maintain smooth service between departments

• Assist with opening and closing procedures, cash handling, and end-of-shift responsibilities

• Monitor cleanliness, organization, and overall restaurant presentation

• Assist with breaks, call-outs, and staffing adjustments during the shift

• Communicate important shift updates, guest concerns, and team issues to management

• Support management in maintaining a professional, positive, and accountable team environment

Qualifications

• Previous restaurant experience required

• Previous serving and/or bartending experience strongly preferred
  
  
• Previous Shift Lead, Supervisor, or other restaurant leadership experience preferred

• Strong understanding of front-of-house service and restaurant operations

• Confident directing and supporting a team during busy service

• Strong communication, organization, and problem-solving skills

• Ability to remain calm and make sound decisions under pressure

• Comfortable handling guest concerns and service recovery

• Familiarity with POS systems and cash-handling procedures

• Dependable, punctual, professional, and team-oriented

• Willingness to receive feedback and continue developing as a leader

• Availability to work evenings, weekends, and holidays as needed

WHO WE’RE LOOKING FOR

We’re looking for someone who leads by example rather than simply giving directions.

A great Shift Lead notices when a teammate needs help, recognizes when service is starting to fall behind, communicates before small problems become bigger ones, and knows when an issue needs to be brought to management.

This is a great opportunity for an experienced server, bartender, or restaurant professional who is ready to take on more leadership responsibility and continue growing into management.

KIN. Social by Quartiere
Good food. Good drinks. Good people.