Customer Service Representative

Job Highlights

This is an onsite position with the potential for 1 day remote after 6 months of employment. Work schedule is M-F 8 hour work days.

Job Responsibilities

• Validate customer purchase orders for accuracy (supplier information, payment terms, inco terms, pricing prior to entry). Coordinate corrections as appropriate.
• Entry of sales orders, and changes as required; work with appropriate departments to resolve any system issues (logistics, regulatory, export, etc). Send customer order confirmations/updates.
• Process invoices and correct system issues/errors as required.
• Monitor open orders for blocks, cash in advance payments, late orders, and other issues that would prevent an order from shipping as scheduled. Research and update as required.
• Coordinate the creation and maintenance of customer master data. Follow-up with sales team and customers to obtain required documentation for setup.
• Coordinate tax certificates with tax department for proper order processing.
• Research/support with account receivable discrepancies.
• Process returns, credits, and debits as required.
• Support with customer service projects as assigned.

Experience / Skills

• Associates degree or higher preferred; a high school diploma with min 2 years work experience in a manufacturing environment using SAP would be considered.
• The position requires strong organizational, communication and time management skills.
• Excellent problem solving, persuasion, negotiation and conflict resolution skills are critical.
• Proficient working knowledge of SAP (or similar ERP) in a manufacturing environment required.
• Experience with transportation/logistics and exports preferred.
• International logistics operations experience and knowledge of export compliance regulations are a plus.
• Functional knowledge of Word, Excel and Outlook is desirable.

Who We Are

LANXESS is a leading specialty chemicals company with about 12,000 employees in 32 countries. The core business of LANXESS is the development, manufacturing and marketing of chemical intermediates, additives and consumer protection products. LANXESS has achieved leading positions in the Dow Jones Best-in-Class Index and the MSCI ESG and ISS ESG ratings, among others, for its commitment to sustainability.

Be part of it!

What We Offer You

• Compensation We offer competitive compensation packages, inclusive of a global bonus program.
• Comprehensive Benefits We provide a variety of benefits to support your financial security, health and wellbeing including retirement plans, health programs, life insurance and medical care.
• Work-Life & Flexibility We support you in maintaining a balance between working hours and personal life. With our global "Xwork" program, we offer flexible working arrangements in all countries in which we operate.
• Training & Development We are committed to your professional and personal development and encourage you in the ongoing pursuit of education, training and knowledge through both formal and informal learning.
• Diversity LANXESS is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, gender identity, sex, sexual orientation, age, social class, physical ability or attributes, religion, national origin, veteran status and political beliefs.

LANXESS has a value-based performance culture. We are seeking a range of human interests, backgrounds, and experiences that can be engaged to achieve respect, ownership, trust, professionalism, integrity and healing across all sectors. We are looking to find diverse and talented people to join our team. Studies have shown that some individuals are less likely to apply if they do not meet 100% of the criteria. We are looking to equalize the gap! If you are excited about this role but your past experiences do not align perfectly with every qualification, we encourage you to apply. We will look to assess your talent against our competencies, values and requirements to get the best organizational fit. You might be the right candidate for this or other roles we have available!

Join the LANXESS team!