Adult & Teen Services Manager | Naperville Public Library

Adult & Teen Services Manager | Naperville Public Library Posted on Apr 24, 2026 Overview The Adult & Teen Services Manager provides leadership and management for the operation, development, implementation, and evaluation of Adult & Teen Services. Oversees all related Adult Services activities, including but not limited to collection management, adult and teen programming, public use computers, reference services, and community partnerships. Ensures, through collaboration, best practices across buildings and departments, working toward shared goals. Responsibilities Provides operational direction and hands-on leadership to the Adult & Teen Services Department; ensures excellent public service and customer service. Supervises, motivates, coaches, disciplines, and trains staff; hires and develops new staff. Develops a high-performing team with diverse skills; encourages collaboration and knowledge sharing. Models best-practice behavior in customer service, accountability, communication, collaboration, and adaptability; establishes clear expectations for staff. Delegates work assignments, empowers staff to work independently, sets expectations, and monitors progress. Collaborates with Leadership Team to develop and implement goals and recommends changes to Adult & Teen Services. Ensures effectiveness of all services and programming; evaluates and reports on outcomes; prepares statistics for management review as needed. Ensures staff develop knowledge and skills to provide programs that meet community needs. Oversees collection maintenance, including selection recommendations, weeding, replacement, and analysis; collaborates with Collection Services to ensure relevance and quality of materials. Identifies and develops outreach and partnership opportunities within the community; supports staff participation at community events. Functions as lead in charge of building issues while on duty as Person-In-Charge. Observes safety and security procedures and ensures staff training. Communicates regularly with the Director of Public Services. Performs other related duties and special projects as assigned. Knowledge/Skills/Abilities Excellent customer service skills; models these skills to all staff. Strong leadership and team-building skills; motivates staff, recognizes skills, and fosters improvement; provides and accepts regular performance feedback. Ability to manage through assessment, improvement, and follow-through; applies technology to streamline processes. Strong written and verbal communication; conducts productive meetings and presentations. Proficient in Microsoft Office and Outlook. Strong interpersonal skills; works effectively with diverse cultures and backgrounds. Analytical problem-solving abilities; identifies and resolves problems efficiently. Flexibility and change-management skills to support organizational priorities. Ability to make timely decisions, de-escalate conflicts, and maintain composure in difficult situations. Strategic planning and project management; develops effective action plans. Effective regular communication; ability to raise concerns and address issues with managerial courage. Solid understanding of current technological trends. Education/Experience/Qualifications Master of Library and Information Science degree (ALA-accredited). Candidates pursuing MLIS with comparable supervisory experience are encouraged to apply. Management or supervisory experience in libraries or similar fields preferred. Minimum of three years of library-related experience. Bi-lingual proficiency is a plus. Compensation $70,013 - $80,000 (Negotiable DOQE) Work Environment Typical library environment with regular public interactions. May require sitting or standing for extended periods and lifting up to 35 lbs. Reliable transportation to attend meetings and work at other locations as needed. #J-18808-Ljbffr