Veterinary Practice Manager

Company Description Are you looking for a meaningful veterinary career where you can make a real difference - not just for pets and their families, but also in a workplace that truly supports you? PriorityPet Urgent Care is excited to welcome the community to our brand new, state-of-the-art hospital in Aiken! We are open every day from 12 noon until 10 pm to provide accessible urgent care for pets when they need it most. Our mission is simple: to provide high-quality, easy-to-access veterinary care with a promise that exceptional pet care is our highest priority. But we also believe that the best care starts with a healthy, positive work environment! That’s why we’re building a team that values: Collaboration over competition Support over stress Well-being alongside excellence We’re looking for individuals who are not only passionate about veterinary medicine but are also committed to nurturing a positive, respectful, and inclusive culture where everyone can thrive. Job Description We’re looking for a courteous and efficient veterinary practice manager to coordinate and manage all office administration procedures. Responsibilities include ordering, inventory management, coordinating schedules, resolving conflicts among office staff members, training staff members, and all other aspects that keep the practice operating efficiently. The role also involves answering pet owners’ questions regarding clinic policies, appointment availabilities, and treatment costs. To be successful, you should be patient, detail-oriented, and adept at multitasking. An outstanding veterinary practice manager should communicate effectively with pet owners and veterinary staff, demonstrating exceptional management, organizational, and customer service skills. Job Duties Make informal recommendations to the veterinary regional manager concerning personnel matters such as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists. Direct on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals. Recruit, hire and onboard appropriate staff members that fit within the culture and the needs of the hospital. Terminate staff members that do not follow the guidelines, policies, and protocols, including handling job descriptions and assisting with setting salaries. Market the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events. Resolve informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures, and maintain effective employee-management communication. Obtain information from owners to complete records, give instructions for scheduling appointments and therapeutic activities, and relay practitioners’ orders concerning animal care and treatment. Ensure that pet owners’ complaints are promptly addressed and resolved. Prepare employee work schedules and manage the office staff. Answer telephone calls in a polite and professional manner. Establish an inventory control system to assure adequate stocks of supplies are available. Review best prices for all products purchased. Monitor product quantities, qualities, and price points, including equipment and returns. Manage or implement hospital policies, including DEA/Controlled Substances and OSHA. Ensure payroll is completed and submitted accurately and in a timely manner. Establish good relationships with vendors to receive the best support that vendors have to offer the hospital. Promptly notify the appropriate veterinary staff of emergency cases. Perform other duties as assigned. Qualifications Experienced or Certified Veterinary Practice Manager (CVPM) with a minimum of 1-year management experience preferred or 3+ years veterinary experience preferred. Strong leadership, communication, and motivation skills. Ability to direct, guide and assist a group of individuals. Ability to work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy. Compassionate and calm team-player. Strong communication skills and ability to multi-task. Highly organized and possess computer skills. Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information. Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records. Self-starter with the desire to continue to advance your knowledge and skillset. Open availability with flexibility to change hours based on hospital's needs. Additional Information We offer our staff: Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) Employee Assistance Program Paid Vacation and Sick Time for ALL Employees Paid Bereavement Program Paid Parental Leave Program Competitive Compensation Continuing Education Allowance (applies to licensed/registered/certified roles) Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program Career Development Opportunities Referral Bonus Program for most positions! Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) Note – some benefits may only be available to or vary slightly for full time employment status vs part time status. Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. #J-18808-Ljbffr